Review Time
I recently bought a pair of eyeglasses for €315 and have some concerns regarding the received product. The website described the frames as being made of Italian acetate, which I expected to be of high quality. However, the pair I received feels quite plastic-like and does not match the expected quality. Additionally, the frames are labeled 'Made in China,' which was unexpected. The most serious issue is that the front of the frame has a noticeable scratch. Given the price I paid, this is quite disappointing.
I recently bought a pair of eyeglasses for €315 and have some concerns about the product. The website advertised the frames as made of Italian acetate, which I expected to be of high quality. However, the pair I received feels cheap and plastic-like, not matching the quality I associate with Italian acetate, especially as an Italian. Furthermore, the frames were labeled 'Made in China,' which was surprising given the description. The most disappointing issue is a noticeable scratch on the front of the frame. Given the price I paid, this is quite disheartening.
The glasses are nice, but I strongly advise against providing your email address. I signed up for a 10% discount and, over two weeks, received 17 emails from them! Daily promotions and updates drove me insane! I had to deactivate my email account just to escape the barrage.
I purchased a pair of polarized clip-ons two years ago. After just a month, I noticed spots indicating the polarized filter was deteriorating. After a difficult process, I managed to get them replaced. Now, a year later, the same issue has occurred. When I reached out for assistance, they were unhelpful. It's clear this is a manufacturing flaw causing the filter to fail prematurely. Buyers should be aware that if they choose polarized options from this company, deterioration can happen unexpectedly. I advise against making a purchase!
I typically don’t write reviews, but this experience was so frustrating I felt compelled to share. I ordered glasses with next-day air on Monday evening, needing them by Friday for an event. I even followed up on Wednesday to confirm. They assured me I would receive them by Friday evening. Unfortunately, on Friday, I found out the shipping label was only created that day. This isn’t just a delay; it’s misleading. I paid extra for fast shipping, checked in mid-week, and still received false reassurances. By the time I needed them, nothing had arrived. This was not just poor service—it was a complete lack of communication and honesty. If timing matters, think twice before ordering here.
I ordered an item but had to return it as it didn’t fit. I initiated the return within the allowed time and paid £56.95 to send it back. The parcel was held at U.S. Customs due to an import duty that only the company could pay. I reached out multiple times via email and chat to inform them and request action before the customs deadline, but they failed to respond in time. DHL eventually returned the parcel to me nearly six weeks later. The company did pay the duty, but it was too late, and my return was rejected. Now, I’m being charged for an item I don’t want, despite following all return instructions. I've had to deal with multiple companies and received little help from the company’s customer service. I recommend avoiding international orders unless you're sure you won’t need to return anything.
After my glasses broke, I ordered a new front to fix them without wasting my lenses. To my surprise, the new front had larger lens slots, making my old lenses unusable. I contacted them and was asked to send the glasses in for repair. Upon receiving them back, they were in terrible condition—the temple was flattened, the frame didn’t fit, and the lenses were loose. Now, I’ve lost my money on both the frame and lenses. Their customer service and repair processes are extremely poor, especially given the high prices.
I bought glasses with progressive lenses, but they were not suitable for computer use, only for reading. Since I spend a lot of time on the computer, I raised my concern. The company promptly replaced the lenses with 'office' lenses that now work perfectly for both computer and reading tasks. I'm very satisfied.
I ordered two pairs of sunglasses online and had high expectations based on past experiences, but I faced significant issues that led to a return. I arranged for a pick-up via DHL Express, but the returned sunglasses got stuck at customs due to missing documentation from the company. After identifying the missing document and providing it, I learned that customs fees needed to be covered by them to release the package. This situation caused a lot of stress, compounded by poor communication with customer service. The contact number was unresponsive, and my emails went unanswered. I had to rely on their chat platform, which provided vague responses. While I believe the company offers quality products, I strongly recommend shopping in-store to avoid the stress of online orders and returns. I hope they improve their customer service in the future.
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Moscot is a five-generation, American luxury eyewear brand, headquartered in New York City, specializing in optical frames and sunglasses.
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