This program claims to assist disabled drivers, but it's a complete disappointment! After a no-fault claim, the issues started. The support team took the claim details with ease, but the service provider was supposed to offer a replacement vehicle and has consistently failed to have any available. I booked the car for repairs with the garage and had to change the appointment three times; it’s still under repair over a month later due to the lack of available vehicles. They don’t communicate or follow up! When I contacted the main organization, they pointed fingers at the service provider, and the service provider blamed the main organization. It’s a chaotic situation; I wouldn’t recommend any of these organizations, which all have contracts with the main program, showing a lack of care for the vulnerable individuals they claim to serve. A "0 star" rating option should be added because that’s what these companies truly deserve. Stay away!
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The Motability Scheme is the UK’s leading car scheme for disabled people. We help over 650,000 people across the UK to enjoy everyday freedom, by exchanging their mobility allowance for a brand-new car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair. Find out more www.motability.co.uk
