Motor Angels are a third party to Warranty assist! Gearbox barrings, Hyundia Tuscan 2018.I purchased a second-hand Hyundai Tucson 2018 last year and decided to buy a £600 Gold warranty from Car Planet, hoping it would provide peace of mind in case of any issues. Unfortunately, my experience with Warranty Assist has been far from satisfactory. Recently, the gearbox bearings on my vehicle failed. Despite having the warranty, I have been experiencing significant stress and hassle over the past eight weeks trying to get this issue resolved. To my dismay, my claim was denied on the grounds that I did not complete a gearbox service in March 2024. However, this requirement is not mentioned in the maintenance manual. I am certain that even if the car had been serviced, the vehicle would have failed due to wear and tear, and the company would still have found a way to not honour the warranty.Additionally, my vehicle has only completed 52,000 miles. It is unreasonable to expect a vehicle of this age and mileage to have such a significant failure. The purpose of purchasing a warranty is to cover unexpected repairs, and it is clear that Warranty Assist is unwilling to honour this agreement.I believe it would be more prudent for customers to save the £600 and use it towards repair costs directly, rather than dealing with the frustration and inconvenience of a warranty that does not provide the promised coverage.My experience has left me with no faith in this company’s services. I have left my warranty number and would be interested to know what their response will be. I expect it will be something along the lines of, “I’m really sorry, but you didn’t have the gearbox serviced as per the T&Cs, so we cannot honour the claim.” Drivers, I’ll let you decide.
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