Review Time
Following my previous Trustpilot review, I received a phone call from Motor Angel that I found deeply upsetting and wholly unprofessional.
The individual who called identified himself as Dane Walters (Customer Success Manager). From the outset, his manner was rude and dismissive. When I asked about the status of my refund, the tone of the call became hostile. I was told that if I were to “take this further” through the courts, my refund would not be issued. This came across to me as an attempt to intimidate me into dropping the matter.
In addition to this, several snarky and belittling remarks were made, which left me feeling that my concerns were being mocked rather than addressed. The overall impression was that my vulnerability as a customer was being exploited rather than handled with any professionalism or care.
This call was not about resolving an issue - it felt like damage control through pressure and humiliation after I spoke publicly about my experience.
If this is how Motor Angel responds to complaints and refund requests, I would strongly urge others to think very carefully before dealing with this company or MotorEasy.
Due to the conduct I experienced and the ongoing refusal to resolve this matter appropriately, I will be seeking to raise this case with an independent consumer journalist to ensure wider public awareness.
Following my previous Trustpilot review, I received a phone call from Motor Angel that I found deeply upsetting and wholly unprofessional.The individual who called identified himself as Dane Walters (Customer Success Manager). From the outset, his manner was rude and dismissive. When I asked about the status of my refund, the tone of the call became hostile. I was told that if I were to “take this further” through the courts, my refund would not be issued. This came across to me as an attempt to intimidate me into dropping the matter.In addition to this, several snarky and belittling remarks were made, which left me feeling that my concerns were being mocked rather than addressed. The overall impression was that my vulnerability as a customer was being exploited rather than handled with any professionalism or care.This call was not about resolving an issue - it felt like damage control through pressure and humiliation after I spoke publicly about my experience.If this is how Motor Angel responds to complaints and refund requests, I would strongly urge others to think very carefully before dealing with this company or MotorEasy.Due to the conduct I experienced and the ongoing refusal to resolve this matter appropriately, I will be seeking to raise this case with an independent consumer journalist to ensure wider public awareness.
Motor Easy (Motor Angel/ASDA Warranty/Asda Motoring) markets its warranty as comprehensive, but my experience suggests otherwise. When you actually need to claim, the extensive "what’s not covered" section is used to deny all repairs—especially those you'd expect to be essential, like clutch or flywheel issues. The burden is on the customer to prove any fault isn’t pre-existing, and only actual failed parts are covered (recommended replacements, even if critical, are excluded). In my case, a motorway breakdown left me stranded, but my claim was still rejected on technicalities: not calling Motor Easy first, “wear and tear” exclusions, and the refusal to cover recommended associated parts. Despite long lists of “covered” components, almost any scenario can be excluded due to restrictive small print or discretionary decisions. The gap between what’s promised and what’s delivered is simply too wide for me to recommend this plan.
This is a sister company of motoreasy.co.uk. Check Companies House. Both Motorangel and MotorEasy are from the same address and have the same 'directors'. So please stop telling trustpilot to remove my review as 'you think I got the wrong company'.Beware of harassing phone calls from different numbers!I made the mistake of completing an online quotation for GAP insurance. Having decided not to proceed AND TICKING ALL THE OPTIONS NOT TO BE CONTACTED, I now find myself bombarded with sales calls harassing me into purchasing a policy.I do not have a '8 digit reference number' and I did not open an account with you at the time of the quotation.And another point I'd like to bring to your attention. Why is it when you ring me, my phone flags you up as "SUSPECTED SCAM"? Is there something you're not telling us?
Motor Angels are a third party to Warranty assist! Gearbox barrings, Hyundia Tuscan 2018.I purchased a second-hand Hyundai Tucson 2018 last year and decided to buy a £600 Gold warranty from Car Planet, hoping it would provide peace of mind in case of any issues. Unfortunately, my experience with Warranty Assist has been far from satisfactory. Recently, the gearbox bearings on my vehicle failed. Despite having the warranty, I have been experiencing significant stress and hassle over the past eight weeks trying to get this issue resolved. To my dismay, my claim was denied on the grounds that I did not complete a gearbox service in March 2024. However, this requirement is not mentioned in the maintenance manual. I am certain that even if the car had been serviced, the vehicle would have failed due to wear and tear, and the company would still have found a way to not honour the warranty.Additionally, my vehicle has only completed 52,000 miles. It is unreasonable to expect a vehicle of this age and mileage to have such a significant failure. The purpose of purchasing a warranty is to cover unexpected repairs, and it is clear that Warranty Assist is unwilling to honour this agreement.I believe it would be more prudent for customers to save the £600 and use it towards repair costs directly, rather than dealing with the frustration and inconvenience of a warranty that does not provide the promised coverage.My experience has left me with no faith in this company’s services. I have left my warranty number and would be interested to know what their response will be. I expect it will be something along the lines of, “I’m really sorry, but you didn’t have the gearbox serviced as per the T&Cs, so we cannot honour the claim.” Drivers, I’ll let you decide.
Shocking company didn't stick within time frames. Steering rack went so no power steering which in policy booklet says covered for.. then they say after 4 days when suppose be 48 hours. They won't pay for it as intermittent. Why does this matter!!!! Garage did not agree. The warranties are worthless they won't pay out. Be warned. Use another company. I will be taking this further.
STAY AWAY FROM THIS SCAM!!!Update and answer to your comment: Everything you are saying is a lie and has nothing to do with the problem! The oil leak you are referring to has nothing to do with the gearbox problem so do not even mention. The gearbox doesn’t have worn out plates or anything in that matter that is worn out in a 60k mile car and we have the proof for that and you will be receiving it very shortly. So the MECHANICAL FAULT of the gearbox came from the gearbox COOLER which is now changed as well as the gearbox. Also the leak from the engine is fixed now which has no relation to the gearbox problem but just so you know. So everything in your report from your “independent” inspector is made up and simply a lie so you do not have to cover the claim. The specialist garage- Tom Lenthall will provide a report of everything they fixed and this will be sent to you along with our bill and they also confirmed that they had cancelled their work with you after our case because of the scam you do. We had an extended warranty through MOTOREASY which hand over the repairs to MOTOR ANGEL. So we had the engine light on and we called instantly they arranged for a diagnostic with Halfords and we went there as they were not sure where the problem is so we had another diagnostic arranged by them with another service and the same happened there so we insisted they arrange a third diagnostic but with a specialist, after a month of waiting our car actually broke down and the gearbox went into limp mode, we finally had our third diagnostic with Jaguar Specialist and we were told that we will need a new gearbox and quoted £10k for it. So MOTOR ANGEL said they will need to send over an independent advisor who needs to determine if this claim can be approved. SO after a week no one contacted us but we had to call them to see what has happened and we were told that they cannot cover our claim due as this independent advisor decided that this is wear and tear situation which is the only thing they do not cover (WHAT A SUPRISE). So we called the specialist that diagnosed out car and they laughed at the reason and said that a car on 60k miles cannot have wear and tear in the gearbox and that their advisor did not even spoke to them to see what their opinion is. So we called MOTOR ANGEL again to ask them how can they make such a decision on the opinion of someone and not on FACTS. So they said if we opened the gearbox to investigate and it is not wear and tear they will reconsider, but we had to pay for the investigation. We were more than happy to do that and when we called the specialist that had our car to check how long this will take they said that they have been contacted from MOTOR ANGEL to arrange the investigation and the specialists have asked MOTOR ANGEL if it turns out that it is not wear and tear which the yare confident is not will they cover our new gearbox and MOTOR ANGEL replied 'we doubt it' .... soooo we decided that we are not spending 1k on investigation when they will come up with something else so they do not pay. So now we need to fix our car at our own expense as they for sure will not cover anything and they left us without our car for over 2 months just playing us around and sending us to garages that have no idea what to do with JAGUAR make. THEY ARE SCAMMERS THAT TAKE THE MONTHLY PAYMENTS BUT WHEN IT COMES TO PAYING BACK THEY MOVE THE EARTH AND LIE SO THEY DO NOT HAVE TO DO IT. I WILL BE REPORTING THEM EVERYWHERE FOR SACM AND WILL WRITE THE THE MOTOR OMBUDSMAN AS COMPANIES LIKE THIS SHOULD NOT EXIST. JUST LOOK AT THEIR REVIEWS AND YOU CAN SEE THAT THIS IS NOT LEGIT COMPANY.
‼️‼️SCAM ALERT ‼️‼️‼️‼️SCAM ALERT ‼️‼️THIS COMPANY IS A BIG SCAM DONT TRUST ANYONE THEY CAN GAVE YOU EVERYTHING WHEN THEY WANT TO SELL THEIR PRODUCT BEFORE TAKE THEIR WARRANTY THEY DONT HAVE ANY PROBLEM WITH ANY ISSUES EVEN DONT ASK YOU ANYTHING ABOUT YOUR CAR WHEN SOMEONE CLAIM THEN THEY DECLINED AND THEN YOU CAN RECEIVED EMAIL FROM THEM THAT WE GAVE YOU REFUND ALL YOUR MONEY THAT YOU PAY US THEY HAVE SAME ANSWER FROM ALL MY REVIEWS SO EVERYONE PLEASE ‼️ BE AWARE ‼️ FROM THIS COMPANY IF YOU SEE THEIR REVIEW IN TRUST PILOT THEN YOU CAN SEE TRUST PILOT ALSO SAY THAT THIS COMPANY IS USING WRONG INFORMATION THIS AND THAT DONT USE THIS COMPANY PLEASE YOU GONNA REGRET IF SOMEONE HAS ALREADY REGISTERED WITH THIS COMPANY THEN PLEASE LEAVE THIS COMPANY AND FIND ANY OTHER COMPANY BECAUSE THEY DONT GAVE YOU A SINGLE PENNY ‼️ ‼️ ‼️ ‼️ ‼️ ‼️ ‼️I PAID 1100£ FOR MY REPAIRS JUST BECAUSE OF THIS SCAM COMPAMY PLEASE BE AWARE DONT USE THIS COMPANY THEY JUST NEED YOUR MONEY AND WHEN YOU CLAIM THEY FIND A REASON TO REFUSED YOUR CLAIM ‼️AWARE‼️
I thought those comment was just words until I try to use my warranty, what I realised was that when we buy a policy we don’t always read those little writing terms and conditions and that’s when they take advantage, I had my gearbox gone on my Range Rover all under warranty kept up to date with servicing and mot and then when you start your claim they send a inspector to inspect the gearbox that’s where they find a way not to pay you cos that part inside the gearbox called dog clucth is worn by wear and tear and it’s not sudden so it’s not covered anything goes wrong they agree at first then they find a way not to pay you. I will never use them again I will pay little extra and have dealer warranty trust me it’s worth it.
Claim your business profile now and gain access to all features and respond to customer reviews.
evanshalshawleasing.com
approvalgenie.ca
vlandshop.com
openlane.eu
revive-uk.com
whoopcars.co.uk
bookfhr.com
www.zerodepositcarleasing.co.uk
carbucks.dk
wickedcampers.co.nz
