STAY AWAY FROM THIS SCAM!!!Update and answer to your comment: Everything you are saying is a lie and has nothing to do with the problem! The oil leak you are referring to has nothing to do with the gearbox problem so do not even mention. The gearbox doesn’t have worn out plates or anything in that matter that is worn out in a 60k mile car and we have the proof for that and you will be receiving it very shortly. So the MECHANICAL FAULT of the gearbox came from the gearbox COOLER which is now changed as well as the gearbox. Also the leak from the engine is fixed now which has no relation to the gearbox problem but just so you know. So everything in your report from your “independent” inspector is made up and simply a lie so you do not have to cover the claim. The specialist garage- Tom Lenthall will provide a report of everything they fixed and this will be sent to you along with our bill and they also confirmed that they had cancelled their work with you after our case because of the scam you do. We had an extended warranty through MOTOREASY which hand over the repairs to MOTOR ANGEL. So we had the engine light on and we called instantly they arranged for a diagnostic with Halfords and we went there as they were not sure where the problem is so we had another diagnostic arranged by them with another service and the same happened there so we insisted they arrange a third diagnostic but with a specialist, after a month of waiting our car actually broke down and the gearbox went into limp mode, we finally had our third diagnostic with Jaguar Specialist and we were told that we will need a new gearbox and quoted £10k for it. So MOTOR ANGEL said they will need to send over an independent advisor who needs to determine if this claim can be approved. SO after a week no one contacted us but we had to call them to see what has happened and we were told that they cannot cover our claim due as this independent advisor decided that this is wear and tear situation which is the only thing they do not cover (WHAT A SUPRISE). So we called the specialist that diagnosed out car and they laughed at the reason and said that a car on 60k miles cannot have wear and tear in the gearbox and that their advisor did not even spoke to them to see what their opinion is. So we called MOTOR ANGEL again to ask them how can they make such a decision on the opinion of someone and not on FACTS. So they said if we opened the gearbox to investigate and it is not wear and tear they will reconsider, but we had to pay for the investigation. We were more than happy to do that and when we called the specialist that had our car to check how long this will take they said that they have been contacted from MOTOR ANGEL to arrange the investigation and the specialists have asked MOTOR ANGEL if it turns out that it is not wear and tear which the yare confident is not will they cover our new gearbox and MOTOR ANGEL replied 'we doubt it' .... soooo we decided that we are not spending 1k on investigation when they will come up with something else so they do not pay. So now we need to fix our car at our own expense as they for sure will not cover anything and they left us without our car for over 2 months just playing us around and sending us to garages that have no idea what to do with JAGUAR make. THEY ARE SCAMMERS THAT TAKE THE MONTHLY PAYMENTS BUT WHEN IT COMES TO PAYING BACK THEY MOVE THE EARTH AND LIE SO THEY DO NOT HAVE TO DO IT. I WILL BE REPORTING THEM EVERYWHERE FOR SACM AND WILL WRITE THE THE MOTOR OMBUDSMAN AS COMPANIES LIKE THIS SHOULD NOT EXIST. JUST LOOK AT THEIR REVIEWS AND YOU CAN SEE THAT THIS IS NOT LEGIT COMPANY.
Claim your business profile now and gain access to all features and respond to customer reviews.
