I am writing to share my experience at a location that was designated as a 'DO NOT RENT' room. Upon entering, I noticed a strong burning smell from the heater, which is a serious safety concern. I reported this to the front desk, and while the manager handled it professionally and approved a refund, she explained that it couldn't be processed directly due to my booking through a third party. Unfortunately, the third-party service could not confirm the refund, causing significant frustration. This highlights issues with budget hotels: while cheaper, the lack of proper customer service and follow-through isn't worth the savings. I hope the hotel improves its internal processes to prevent similar situations for future guests.
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