Review Time
There is a subsidiary of Motel 6 called "Studio 6."
They have one of the worst online portals. It's through booking dot com.
When you try to seek help over refunds, the Studio 6 people refer you to the contact or help page at booking dot com. Studio 6 and even the Motel 6 staff will not let you speak with their supervisors for any reason over the telephone. I've tried multiple times. It's some kind of obstinate ploy by the call center people to "dig in" over refusing refunds even when said terms and conditions favor the client (me, in this case).
I was charged $89.27 for a reservation that I never used. I cancelled within the agreed-upon time, I was also told by Studio 6 that I'd be receiving a refund too. It was all a big lie.
To the person in charge at Motel 6 with the initials "dc" — Here is my confirmation number from my planned stay on 01/30/2026 at the Studio 6 in Stockton, CA: # 5706009957
Chattanooga, Tennessee Motel 6. Two locations visited in February of 2026.
Locations: (1) Chattanooga Downtown Location, (2) Lee Highway Location.
Overall experience: 1 out of 10.
Cleanliness: 0 out of 10. Bed sheets stained, full of obvious cigarette burn holes, broken floor tiles, malfunctioning sliding window, cigarette burn stains on bathtub, bathing and face towels completely stained, bed-sheets with dark yellow, black, and grey stains. Pillows with dark yellow, black and grey stains. Normally white electrical outlet faceplates are damaged and/or yellowing. Cockroaches! 4 cockroaches killed in first hour in room - one of them came out of mattress while I was lying on it.
Staff Interaction: 0 out of 10. Unfriendly, unconcerned, unprofessional, and generally rude employee (there was only one anywhere while visiting) during each interaction.
Property / Environment: 3 out of 10.
At the Lee Highway location, Direct TV television signal interrupted every few seconds. This never subsided.
At both locations - Obvious illicit activity taking place in various rooms including drug dealing and prostitution (three new visitors to neighboring room within 2 hours and audible sexual activity taking place ). Poor to ridiculously low water pressure. The Downtown location specifically has sealed all of its external exits ( or at least they prevent access to them. The front main lobby entrance is the only way in or out of the three story, 300+ room building. Parking exists around the entire building but due to the inaccessible entrances, visitors are burdened by having to walk some distance to gain access to through the lobby exclusively. Hallways feel “dank” while the smell of mold and offensive cleaning products is unavoidable. Some visitors at both locations are excessively loud, hears adults running in hallways loudly multiple times, could not avoid hearing loud talking / laughing / arguing from other visitors on the same floor - this was while our room door was closed to the hallways. This meant that we could clearly hear audible vulgarity being spoken at high volumes, with children within hearing distance, and while our room door was closed. Bathtub was disgusting with sticky and slimy residue all over it. Toilet seats with cigarette or other type of permanent burns in the plastic seat. A/C unit has highly damaged control buttons and its air vents are full of dark black lint/dust. Extremely low water pressure in sink and from shower head / bathtub's spout.
I want to share my experience at a budget hotel. I was assigned to a room that should not have been rented due to a strong burning odor from the heater. The manager was professional and approved a refund, but it couldn't be processed directly due to my third-party booking. The third-party service couldn't get confirmation of the refund, which was frustrating. This reflects a broader issue with budget hotels—lower prices often come with inadequate service and support. I hope they improve their internal processes to avoid putting guests in difficult situations.
I am writing to share my experience at a location that was designated as a 'DO NOT RENT' room. Upon entering, I noticed a strong burning smell from the heater, which is a serious safety concern. I reported this to the front desk, and while the manager handled it professionally and approved a refund, she explained that it couldn't be processed directly due to my booking through a third party. Unfortunately, the third-party service could not confirm the refund, causing significant frustration. This highlights issues with budget hotels: while cheaper, the lack of proper customer service and follow-through isn't worth the savings. I hope the hotel improves its internal processes to prevent similar situations for future guests.
The location canceled my reservation without informing me until I arrived, leaving me stranded. They kept my money and then offered a room at triple the price. Despite contacting the headquarters, I have yet to receive any follow-up after two years.
The location canceled a confirmed reservation after my son and nephew arrived, stating a new age policy. No help or alternatives were offered, and the staff was rude and dismissive when I called. This reflects poor communication and a lack of accountability. I wouldn't recommend this property.
I genuinely liked the rooms and the staff. However, there was a disruptive child near the indoor pool who was splashing everyone and using inappropriate language. When I threatened to report him, he offered to buy me a Coke from the lobby, but he never returned.
I encountered issues while booking through a third-party service. Neither the hotel nor the service took responsibility for my reservation, and their communication was poor. I was left feeling frustrated and stuck without resolution.
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