I want to share my experience at a budget hotel. I was assigned to a room that should not have been rented due to a strong burning odor from the heater. The manager was professional and approved a refund, but it couldn't be processed directly due to my third-party booking. The third-party service couldn't get confirmation of the refund, which was frustrating. This reflects a broader issue with budget hotels—lower prices often come with inadequate service and support. I hope they improve their internal processes to avoid putting guests in difficult situations.
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