Ordered the Dragon Riders of PERN series as a DVD. After checkout, the only thing I received was an email to "download". I would have been satisfied if the MP3 files just downloaded and I could store them where I please and listen on different devices. Unfortunately, the link took me to the Google drive where the files were shared with me. When I tried to download them, only a handful of the files can actually be downloaded. Not a single complete book transfers when downloading. It's been a couple weeks and I have now talked back and forth with customer service via email a few times. I thought it might be my side at first because I don't use cloud storage due to security reasons. As I continue to waste time on this, it is becoming obvious that the problem is how the permissions are set up in the sharing. I sent screenshots of my download results, but haven't been told that they will send the DVD or fix the permissions so I can download all the files. Pretty disappointed.
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