Review Time
I particulary like fantastic customer service from Sam. I mistakenly ordered the wrong format and emailed to tell them so. Sam was excellent and sorted it for me. Sam deserves 5 stars.
Brilliant company! I wanted several audio books that was no longer available on Audible, not allowing me to complete the series I was half way through. I emailed them as I hadn't had my order and they responded immediately with the download link and said the original email may have gone to my junk, which upon checking, it had. Will use again 100%
Ordered through shopify. Was told via email id recieve the link in mere hours its been 3-4 days no link no response via email provided on shopify. Check their main website for alternate contact info, there was none not even the email address provided on their shopify page
I have been with MotionAudioBooks for over 5 years. I like the CD format because I do not know how to download. I have gotten some CDs that the chapters were out of order. I have spent over a thousand dollars on audio books in CD format. This year, it has been a royal mess. they say they will look for other titles, and they even gave me a list. i have sent in orders after orders, and have not gotten the price or the product I asked for. This last time, they charged me 36.99 in shipping. First of all, it is media mail, and second WTH. i put in the code for the buy 2 get one free, and that was the price for the one that should have been free. i asked them if they were getting rid of the CD format, and they said no.
The first product, a collection of listenable books by one author, when I got it, works flawlessly. There was an issue about being double-charged but this was resolved after much discussion with the *payment-service*. The resolution was hampered by *not being able to reset the account password* -- if only I had paid more attention in record keeping... To make a second purchase I used a different email address and password -- with good password record keeping -- but I never saw a link for downloading -- not after being informed by the payment service that the funds had been sent, not after using a different web-browser, not after sending emails to the direct email address of MotionAudioBooks, not after sending 'feedback' via the 'payment service', not after getting whole bunch of special offers and package deals -- by email -- from MotionAudioBooks. So they know what MY email address is. But they never sent the download-link...Then the 'payment service' seemed to take no action and I lost the "complaint" after it timed-out...I no longer do business with EITHER company. Maybe they are lax or incompetent, or just inconsistent. Maybe they are not on the up-and-up.Today is looking for alternatives...
If your looking for a good selection of audiobooks and a safe place to purchase them, LOOK NO FURTHER. I was looking for The Pendergast Series from Lincoln Child and Douglas Preston. Not only did they have it but it was also a GREAT PRICE. Downloads were also easy to do. Had never purchased from them before and it proved to be a very safe website to work with.
Ordered the Dragon Riders of PERN series as a DVD. After checkout, the only thing I received was an email to "download". I would have been satisfied if the MP3 files just downloaded and I could store them where I please and listen on different devices. Unfortunately, the link took me to the Google drive where the files were shared with me. When I tried to download them, only a handful of the files can actually be downloaded. Not a single complete book transfers when downloading. It's been a couple weeks and I have now talked back and forth with customer service via email a few times. I thought it might be my side at first because I don't use cloud storage due to security reasons. As I continue to waste time on this, it is becoming obvious that the problem is how the permissions are set up in the sharing. I sent screenshots of my download results, but haven't been told that they will send the DVD or fix the permissions so I can download all the files. Pretty disappointed.
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