Very disappointing experience.
I ordered a motorcycle helmet on 02/02/2026 and was initially told it would be shipped on 16/02/2026. The shipping date was then repeatedly postponed to 18/02, then 20/02, and later promised for 27/02. After multiple requests and follow-ups, the order was finally shipped on 28/02.
The repeated delays and lack of clear communication caused significant inconvenience. What was even more disappointing was the complete lack of goodwill or compensation despite my requests and my loyalty as a returning customer.
I have previously had good experiences with Motocard, which makes this situation even more frustrating. Unfortunately, based on this experience, customer service was not helpful and did not take responsibility for the delays.
I hope the company improves its logistics and customer support in the future.
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In the new Motocard.com web you'll find the greatest online sales stock for motorcycle accessories and gear. Our maximum guarantee is the trust that the best brands of road and off-road gear have deposited in us. We have offers, novelties, advances and limited editions from AGV, Alpinestars, Arai, Dainese, Fox, Givi, Hebo, Leatt, Nolan, Shark, Shoei and up to 80 brands more, always at a guaranteed minimum price and with maximum service and speed for delivery.
Find the best helmets, jackets, gloves and boots for road ; for if you're into long distance touring or if you run around town. And we haven't forgotten that the motorbike is a sport: if you want the maximum features you'll find suits and protections ideal for the track and sports riding.
For off-road fans we have all the gear, from head protections to toes, with jerseys, gloves and pants, without forgetting the essential protections for the practise of motocross as well as enduro, and also trial.
At Motocard we also have the gear for your bike , from cases and bags to practical navigators and locks. And seeing as our passion doesn't end once off the bike, you'll find casual clothes and biker themed merchandising.
The bike can always be where you want it, but the important thing is to always carry it in your heart, as we do at Motocard with passion, which is why we're the motorcycle gear store. What started out as small shop in Andorra is now the largest distributor of motorcycle clothing in Spain, with ten retail outlets distributed between Barcelona, Madrid, Málaga, Valencia and Zaragoza and three more in Andorra and our headquarters in Solsona ...and growing on line to the rest of the world!
Thanks to your trust over the years, the new Motocard Bike Store is born, to cover all your needs for cycling gear and equipment. Because Motocard is passion for two wheels in all its forms.See more
