I purchased the Appointment Booking plugin from MotoPress expecting it would meet my needs based on their website. After several hours of testing, it became clear it wouldn’t work for my use case, so I opened a support ticket to request a refund.Unfortunately, the support I received (from Eugene) was dismissive and unprofessional. I was told things such as: “we never stated that the Appointment Booking plugin can be used for overnight bookings. I think you would agree that ‘overnight appointments’ sounds odd.” Not only was this unhelpful, but also unnecessarily rude.When I explained I had started a chargeback with my bank, the reply was equally unaccommodating, stating they would be “happy to provide evidence” to the bank rather than offer any resolution.In over 20 years of purchasing premium plugins, I’ve always been refunded when a product clearly didn’t suit the use case – MotoPress is the first company I’ve encountered that refused to do so.Warning to others: make absolutely sure this plugin fits your exact requirements before purchasing, as refunds are not guaranteed, even if the product is unusable for your situation.
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MotoPress is a team of experienced WordPress professionals that has been building plugins and themes (software and design) for WordPress CMS since 2013. The mission of MotoPress is to give companies and personal projects flexibility and specific software they need to successfully build online business with a user-friendly content management system of WordPress.See more
