Review Time
I run a tourist accommodation and use the MotoPress Hotel Booking plugin. I had a very technical issue with a multilingual plugin (TranslatePress) that was not translating email links correctly.I want to give special thanks to Eugene White from the support team. He was incredibly patient, professional, and above all, honest. He didn't just give a standard policy answer (saying "we don't support that plugin"), but he analyzed the problem and technically explained the reason for the conflict.His sincere and transparent technical opinion allowed me to understand the true cause (the need for "String Translation") and make the right decision, saving me hours of work and stress.It is rare to find customer support that is this competent and willing to go the extra mile. Excellent!
I purchased a MotoPress plugin that was advertised as including a free trial, with the checkout page literally stating “Pay and start trial.” Naturally, I assumed this meant I could try the plugin risk-free and request a refund if it wasn’t suitable.My assumption was completely reasonable — the “free trial” wording also appears on other pages within the same Hotel Booking plugin environment, which the plugin I purchased depends on. So when the checkout reinforced that message, I believed the same trial conditions applied across their connected products.I realised within 24 hours that the plugin wouldn’t suit my needs and requested a refund right away. Instead of a professional or understanding response, I received dismissive, gaslighting replies from support. The representative twisted parts of my message, falsely claimed I hadn’t provided a reason for the refund (I clearly had), and replied in a defensive, accusatory tone rather than offering any genuine help.It’s misleading to advertise a free trial when there is no trial at all, and it’s unethical to treat customers this way when the misunderstanding stems from their own marketing. Their support seems designed to wear you down rather than provide genuine assistance.Warning to others: Be absolutely certain this plugin fits your exact needs before purchasing. Once they have your money, you’re unlikely to get any meaningful help or refund — even if their own checkout and related product pages give the impression of a free trial.
I purchased the Appointment Booking plugin from MotoPress expecting it would meet my needs based on their website. After several hours of testing, it became clear it wouldn’t work for my use case, so I opened a support ticket to request a refund.Unfortunately, the support I received (from Eugene) was dismissive and unprofessional. I was told things such as: “we never stated that the Appointment Booking plugin can be used for overnight bookings. I think you would agree that ‘overnight appointments’ sounds odd.” Not only was this unhelpful, but also unnecessarily rude.When I explained I had started a chargeback with my bank, the reply was equally unaccommodating, stating they would be “happy to provide evidence” to the bank rather than offer any resolution.In over 20 years of purchasing premium plugins, I’ve always been refunded when a product clearly didn’t suit the use case – MotoPress is the first company I’ve encountered that refused to do so.Warning to others: make absolutely sure this plugin fits your exact requirements before purchasing, as refunds are not guaranteed, even if the product is unusable for your situation.
We experienced a comlex problem with a dabase corruption which may have had the adverse effect on our Motopress Calendar product. Andre our contact in support at Motopress responded to an continuing series of questions and although the source of the initial problem was not fully identified he did go on to provide an online cleanup of our data to allow us to proceed.
Claim your business profile now and gain access to all features and respond to customer reviews.
MotoPress is a team of experienced WordPress professionals that has been building plugins and themes (software and design) for WordPress CMS since 2013. The mission of MotoPress is to give companies and personal projects flexibility and specific software they need to successfully build online business with a user-friendly content management system of WordPress.See more
airtransat.ca
etihad.com
vacationsbyrail.com
united-airlines.com
jetcost.com
baolau.com
mytrip.ee
vacationownershipservices.com
jdfproperty.com
greenacornholidayhomes.com