Paid 17K for a vehicle that was fine on a test short run, then when I picked it up a week later warning lights came on just after a couple of miles. Reported it and took it back. Nearly 2 weeks later and they said the works are done. Got it back..... then warning lights came on and same faults. I had it independently diagnosed and was told that they did not do any works but only switched off the warning lights, which only lasts a certain time. They also discovered that it has a loose anti roll bar. The van was not fit for purpose even though it had a fresh MOT.Works is ERG £1,500, and the anti roll bar £250. They said to me that the works for replacing an ERG is no more than a quarter of that and so cannot accept the quotation. I have now collected 3 quotations and all are around the same price. You be the judge. Also, if you are a mechanic please respond with your opinion on the cost?Anyway, I have seeked legal advice and now the stage I'm at is giving them 14 days to respond, basically to agree to pay for the works.Hold tight..... I'll inform you as we go.
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Do you ever get tired of shabby customer service? Do you ever get the impression you're just a sale? We felt that too, and we got fed up with it. That's why we vowed never to do it.
When we say we're forged by experience, we're talking about the experience of bringing together all our nous and expertise accumulated over 20 years of selling vehicles. That's the experience of understanding first-hand what customers want and tailoring the sale to meet your needs, not ours. That's the experience of going the extra mile every single time so you don't just get what you came for, you get more.
There's more. When we say we're sustained by excellence, that's the excellence of our best-in-class customer service, the little touches you just won't expect from a van and car dealership.
It's the excellence of accompanying you on your journey, not just from when you walk in our door to when you drive off the forecourt, but onwards as long as you need us. We're invested to being in it for the long term with our clients. That's why our customer retention is so high, and there's no bigger compliment than that.See more
