We purchased a vehicle from Motor4U and initially the sales experience was very good. The team were attentive and helpful, and the buying process itself felt smooth and straightforward.However, once the sale was completed, the level of service dropped significantly.As part of the verbal agreement, several minor issues were to be addressed along with one major concern — a damaged alloy wheel with visible dents. We were clearly told that the alloy would be properly reinstated.We then made a 7-hour round trip from Portsmouth specifically to have these works completed, only to be told upon arrival that the alloy repair had not been booked in and that it would simply be “touched up” instead. This was not what had been agreed.Before leaving, we were assured that if we were not satisfied with the result, they would put it right. Unfortunately, despite following up with messages and prompting for a response, we have received no further communication.It’s extremely disappointing. The sales service was strong — but aftercare, accountability and follow-through on agreed works have been very poor. A company’s service should not end the moment payment is taken.
Claim your business profile now and gain access to all features and respond to customer reviews.
