Review Time
This was not straightforward as the car had a problem from the test drive .motor4u tried to get it repaired but another problem occurred and as a result I broke down twice in the first month. Which of course I was not happy. I would have liked a bit more transparency on the repairs , eventually I took it to the main dealer and they said a shoddy job had occurred recently . They fixed it and motor4u covered the cost and the car is ok now. Just being honest . Wasn’t the greatest experience
"I am writing this to alert others to the deceptive practices at Motor4u. I was pressured/misled into a Platinum Plan, yet the company has failed to provide the specific deliverables promised at the time of signing. My attempts to resolve this were met with unprofessionalism and contradictory information from their team. Their failure to fulfill the agreement, combined with their dishonest communication, makes it impossible for me to recommend their services. Potential customers should be wary of their sales tactics."
so I made the mistake of going to motors 4 u on Saturday to look at buying my daughter a new car. On arriving we were introduced to the owner who seemed very conscientious about the services company provided how long could we have been? We looked at the Car which was advertised as immaculate it had damaged to the offside weighing bumper Will to scuffed or badly referred brake pads were down to the bare minimum and rear offside caliper was seized. The car in itself had a full service history and we went in on the pretense that the false would be repaired or replaced sat down with a young lady called Florence who didn’t seem very keen for us to pay for the car but wanted us to take out finance with admiral finance. I asked why because we get commission if we sign up to finance but the finance deal is 8.9% why would we want to sign up when we’ve got the money here? Well she said if you sign up we get the commission and you can cancel the next month. Oh okay alarm bells were ringing. I didn’t see how that could be right. I’m going to Admiral‘s website found that there’s a cancellation fee of 58 days interest which they categorically denied but never sent this proof of although we asked we were then pressured into buying a £1500 warranty which we said okay too but we’re not completely sure we were gonna do it on speaking to experts with regarding the car we were gonna buy they convinced us that the warranty would not be necessary for a Car of that year. So then we went back to the company today to say we would like to pay for the car in full and would not like to take the warranty out to our surprise they then rescinded on doing any of the work that they’ve already agreed to do saying that there are plenty of people who are willing to buy it as it was. I do hope if you are trying to buy an LD A1 from this company, please look at it carefully as you cannot trust them and please do not use a Sales woman called Florence who is very nice whilst she’s looking to get good commission out of you but as soon as you decide, you don’t want to take finance or warranty turns very nasty sorry but I do believe this company to be of a bad moral standard and have no ethics
This was not straightforward as the car had a problem from the test drive .motor4u tried to get it repaired but another problem occurred and as a result I broke down twice in the first month. Which of course I was not happy. I would have liked a bit more transparency on the repairs , eventually I took it to the main dealer and they said a shoddy job had occurred recently . They fixed it and motor4u covered the cost and the car is ok now. Just being honest . Wasn’t the greatest experience
Josh was great in helping us find our second car with Motor4U. He is very knowledgeable and pleasant to deal with. I highly recommend Josh and the team. Everything went smoothly and we drove away the same day very happy. If yoire looking for a news car this is the place to come and visit. Thanks again guys!
We purchased a vehicle from Motor4U and initially the sales experience was very good. The team were attentive and helpful, and the buying process itself felt smooth and straightforward.However, once the sale was completed, the level of service dropped significantly.As part of the verbal agreement, several minor issues were to be addressed along with one major concern — a damaged alloy wheel with visible dents. We were clearly told that the alloy would be properly reinstated.We then made a 7-hour round trip from Portsmouth specifically to have these works completed, only to be told upon arrival that the alloy repair had not been booked in and that it would simply be “touched up” instead. This was not what had been agreed.Before leaving, we were assured that if we were not satisfied with the result, they would put it right. Unfortunately, despite following up with messages and prompting for a response, we have received no further communication.It’s extremely disappointing. The sales service was strong — but aftercare, accountability and follow-through on agreed works have been very poor. A company’s service should not end the moment payment is taken.
Aviod using or buying from this company. Trading standards are going to be used before small claims court if the issue with spare key isn't resolved Initial sale of car was okay. I was told there was a second key and they would get it found. Later told there wasn't a second key and this would have been factored into car price.Never dealt with a company so unhelpful and dishonest. The reviews speak volumes and hopefully potential buyers with read before considering purchasing from here.
Great service i was ina bit of trouble as my clutch went on my old car and wasnt going to able to get it fixed for weeks due to no garage near me having the time(also it was gonna cost more then i paid for the car itself), after being told i can pick my new car up monday i explained the situation and chris went above and beyond to get the car ready to pick up by the end of saturday instead saving me from having to spend £60 a day on taxis to get to and from work
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