I've had the displeasure of buying a used battery electric car from Motor4u this May. If possible, I would give 0 stars for my experience. Unfortunately, they were the only dealer within a 100-mile radius that had the car we wanted in the trim and color we desired. If you have other options, steer clear of them.The entire sales experience was riddled with lies, deceit, ridicule, and broken promises. Honestly, the customer service we received was the worst I've ever experienced. I've bought multiple used cars from various places in different countries, and none of my experiences were as terrible as this.We scheduled a test drive for the car we wanted on a Friday before a bank holiday. Kash was our "assigned" sales rep. He greeted us, and we went out to the car. As an engineer with a hobby in electric cars, I know a lot about electric vehicles and systems. The pseudoscientific nonsense that Kash presented was just bad. If you are selling electric cars, at least learn the basics, which he apparently hadn't. I had to hold back from laughing at some of his statements.Before even starting our test drive, the lies began. I inquired why the car didn't have a valid MOT, and he claimed it wasn't required in the first three years, as the car's manufacture date was still within this period. That was lie number one. The car had been listed since September 2023, and its MOT expired in the same month. The manufacture date was September 2020, as indicated by the VIN and the 70 plate. I didn't call him out, preferring to let him dig himself deeper.During the test drive, the nonsense continued. He assumed we had never driven an electric car before, which was far from the truth. I am a big electric car enthusiast and have driven multiple electric vehicles, including a Model S Ludicrous. This car paled in comparison in terms of performance but was exactly what we needed. He repeatedly told me to get on the throttle and then criticized my driving, thinking he was funny. He covered the reversing camera when we were turning around, a feature I wanted to test. I had to call him out on it multiple times before he stopped.Back at the dealership, the lies continued. He claimed there were four people lined up to look at the car over the weekend, despite it sitting there for nine months. He boasted about their coffee, which was undrinkable. He also said they don't hold cars for more than three weeks, which was untrue.I didn't haggle on the price since it was right and the exact car we wanted. Instead, I negotiated on the delivery time. Despite his promises, the car wasn't ready by the agreed date. He had assured us it would be ready by Thursday, fully cleaned and with a 100% charge (which I paid £20 for). He also promised updates on Saturday and Tuesday, which never happened.On Tuesday afternoon, I called the dealership, and they said he was out with a customer but left a note for him to call us back. He didn't. On Wednesday, I called again, and they told me the car looked ready. Thursday morning, he asked if we could collect the car next Thursday, which was absurd. He reluctantly agreed to arrange delivery that day at 4:15. When we showed up, he stalled and lied while dealing with other customers. Finally, he argued with me about the delivery timing and told my wife I was being pushy, as if she would side with him. She called him out, reminding him he originally said the delivery might be Tuesday or Thursday at the latest.He claimed the delay was due to balancing the battery cells, another lie. Checking cell-level voltage doesn't require unbolting the battery. He couldn't provide a detailed cell-level battery report, confirming his lie. He also lied about the car's charge level. First, he said it was at 70%, then 20%, and finally, it had only 4% when I checked, barely enough to reach the nearest public charging point. He promised to reimburse us for the public charging cost, which I never received. Despite all this, he tarnished their reputation over £20.Avoid Motor4u at all costs. The lies, deceit, and poor customer service make them a dealership to steer clear of.
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