I brought a tesla model 3 from motors 4 u start of last month, I paid a deposit over the phone for the vehicle and was told would be ready for collection after 8 days. There was a few problems with the vehicle of which I could see on the photos on the auto trader ad, these were a battery issue and condensation in the rear light. After finally getting the go ahead to collect the car I booked in the train tickets. Bearing in mind I was 210 miles away from home I wanted a defects video showing me what was on the car before collecting. The video wasn’t clear but I could see that the car was fairly straight and no major defects on there. On the video I was also reassured that the rear light would be repaired and also the battery issue was rectified, I was then told nothing further about the car I dealt with Taj throughout all of this. As far as I know it was all ready to collect so I made the journey down on the 10th of May. Insuring the car beforehand through my motor trade policy, I didn’t test drive the car and had a quick walk around of it. I realise the rear light hasn’t been repaired but was assured it was sorted just need to wait for the condensation to go, still to this day it hasn’t. I then went into the office and paid for the car in full, then soon as all the paperwork was sorted I went to drive the vehicle away, soon as I got in the car I realised a crack in the windscreen, which I haven’t been told about at all throughout the purchase of the vehicle. I was obviously very annoyed that this was the situation as if I have known this before I wouldn’t of travelled so far and brought this one if I had to purchase another windscreen. The response from Taj was ‘it was filled in and barely noticeable before and it must have gotten worse’ I understand how this could possibly be the case but there is no reason to not be honest with me especially travelling so far. I was reassured that I would be compensated to rectify this issue. I have now been chasing Taj and the service manager since the 10th to rectify this issue and no result. Also now I have a problem with the control arm on the car which has to also be replaced at my own cost. I see no point in buying from a car dealer if I am to be treated like this I would do every due diligence you possibly can with these guys because they will have you over!!
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