I bought a Vauxhall Mokka from Motors4U on December 8th after seeing it advertised online.After paying a deposit the garage carried out an MOT on the car and checked over a number of items. When I purchased the car a salesperson went through a list of checks that they had done, which wasn’t given to me in the paperwork. The garage offered a three month warranty as standard, so I paid extra to extend it to a year, as the garage is 45 miles from where I live and I was assured any repairs needed could be done at a local garage under that.On December 20th, twelve days after I bought the car, a warning light came on in the car. I called the warranty company who advised me that I needed a mechanic to run a diagnostics test on it. On December 21st the mechanic looked under the bonnet, there was no coolant in the coolant tank. He ran the diagnostics and advised me that driving the car could cause more damage to it. So just before Christmas, when my work gets very busy from 24th to 25th, I had no car.Motors4U said to return it to them for repair. They did not cover the £150 towing fee as they expected me to have breakdown insurance, which I did, but I didn’t have home start and my breakdown cover would only tow me ten miles.When I picked it up on January 19th, I was assured that the coolant issue has been fixed, but then my car overheated just 8 days later! Once again, the coolant tank was completely empty.I asked my local garage to check over the car and was given a quote for what needed doing, when I sent it to Motors4U they said that none of it was urgent and that they could do it cheaper. The warranty company have paid for some ofissues needing repair, judging the rest to be “wear and tear” caused by less than thirty days use of the car by me.I am now down at least £1300 (which is what they gave me for my old car), less than four months from buying the car, on tyres, suspension, screen wash tank/pipe and other problems that should have been fixed prior to sale. Despite a really positive experience buying it at the showroom, I would not recommend this car dealer at all based on my experience.
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