Avoid this company. Only giving 1 star because 0 is not an option. They lie and withhold your money. Had the misfortune to buy a car from them in July 25. Charge £200 in lieu of logbook and service book for our part exchange. This was sent within 3 days by recorded delivery. No refund was processed so we called and were told “the paperwork is here and we will sort your refund” Another week and nothing. We called again to be told they hadn’t received the paperwork and wanted proof of posting. Proof that was disposed of when we were told it had been delivered as we thought that was it. Why would you keep a receipt when you’re told it’s delivered? Now they basically call us liars and say we haven’t posted it and it’s a bit “sketchy” in their words that we are not chasing this with the post office. I’m sure the post office will know exactly where this letter was amongst the millions they deliver daily. Please do not use this company they are thieves and lie
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