I am extremely disappointed with my experience at Motor4U Ltd. In March 2025, I part-exchanged my Peugeot 508 and financed a DS7 Crossback E-Tense through the dealership. I was sold a 12-month AutoProtect warranty for £1,500, which I was told would be comprehensive and cover all major components. This amount was added to my finance agreement with Northridge.Unfortunately, the vehicle broke down in June—just three months after purchase—and when I attempted to claim on the warranty, I was shocked to discover that no warranty had ever been activated. After repeatedly chasing the dealership via email and WhatsApp, the warranty was only finally set up on 9 July 2025, well after the breakdown, making it effectively useless for the issue I needed it for.Even more concerning, the policy that was eventually issued only covers £1,000, despite me being charged £1,500 and being assured it was "comprehensive." The actual repair cost, confirmed by a main dealer, is £4,870, leaving me with a huge out-of-pocket expense.Throughout the process, I was met with delays, vague responses, and a lack of accountability. No warranty documents were ever provided at the time of sale, and I only received them after escalating the issue myself.This experience has been incredibly stressful, and I feel let down both financially and personally. I trusted Motor4U to act professionally and honourably, but I feel I was misled, and the warranty was mis-sold.I would urge other customers to be extremely cautious and to ensure they receive all paperwork up front — especially for warranties or finance-related add-ons. I would not recommend this dealership based on my experience.
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