AVOID LIKE THE PLAGUE! Traded my old Audi A3 when purchasing my new bmw x3 off of this company, everything appeared fine, well until I started driving it home. Warning alerts started appearing when I drove the car over 40mph. When I tried contacting Alixx who sold me the car I was ignored for several days. To then be told by him it would be easier to go through the warranty but as they sold me a faulty car off of the forecourt they had a duty to fix themselves. Then engine light came on so I had a mechanic friend attached the car to a diagnostic computer where there were lots of faults. When I tried to send the car back as my trust in this garage has gone Omar insisted I let him rectify these faults and stated they don’t always clear the faults from the card computer, very weird comment but I stupidly gave them the benefit of the doubt. But what he more than likely meant was they cleared the faults they couldn’t or didn’t want to fix and then hoped I would go through the warranty not them. The car went back for weeks I was told numerous times the car was having a replacement instrument cluster only for that not to have happened as they did all they could to silence the fault rather than pay the 2k for the repair (I was told that by one of his sales). Whilst my car was with them for this time the car clocked up 300+ miles I was told this was to ensure there were no more issues with the dpf weirdly but I suppose when they switched the miles the car clocks they probably didn’t think I’d switch it back on and check. I also received two fines from my car being used outside of the working hours of the garage (again dpf reasons they stated) along with being supplied courtesy car with no tax on that I was told I should be grateful for. I was told by Omar on numerous discussions I should be grateful with how much he was helping even though he was happy to sell me a faulty car. I was then told about six weeks after the car was with them supposedly being fixed that the instrument cluster Omar had told me was being fixed by bmw had not been replaced and needed to be ordered. Car came back to me with the same issue and no new instrument cluster. I then waited 8 months for part to then realise Omar had paid for part but had no interest in settling the £288 for labour even though this fault came with the car off of the forecourt. He would not reply to any of my messages and neither would his team and I have to say his team are as sneaky as he was. Since then I have also been told the car has been enhanced or tampered with as it flags up immediately which Omar and his team would have known which has resulted in a cracked dpf. The worst experience of buying a second hand car I have ever experienced and has put me off for life!!
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