Today at MFG Whirlwind Service Station (Coventry Road, Birmingham) I encountered a dangerous and unacceptable situation. After picking up the pump, it showed a red warning light and over £5 already on the display from a previous customer. I alerted staff, but when I started fuelling it became clear the pump had NOT been reset and was continuing from someone else’s transaction.
I immediately stopped, yet despite this, I was later charged for BOTH transactions.
I reported it straight away. Staff told me not to worry and reset the pump, but when I checked the receipt, the previous charge was still added. When I went back to resolve it, staff were dismissive and refused to properly address the issue.
To make things worse, another customer reported the SAME problem at the same time, which strongly suggests a fault with the pumps. Staff ignored this as well.
I have been a loyal customer here for 12 years, fuelling two cars regularly, and I have never experienced anything like this. Being overcharged due to a faulty pump is one thing — but the complete lack of accountability and dismissive attitude is unacceptable.
CHECK THE PUMP BEFORE YOU FUEL. Make sure it is reset to £0.00, or you risk paying for someone else’s fuel. !!!!
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Motor Fuel Group (MFG) is the UK’s largest independent forecourt operator.
We offer customers a growing dual-fuel strategy, a versatile valeting offer and a convenient retail and ‘food to go’ service.
We are extremely customer focused and consistently seek to understand our customer needs and how to deliver the best customer service in the UK's forever changing and demanding environmentSee more
