Review Time
I had a very disappointing experience with the service. They take a £100 pre-authorization for fuel or EV charging, even when the actual charge is significantly lower (like £40–£45). This amount is taken without proper consent and can be held for up to 72 hours. During this period, customers are unable to access their own funds. Customer support simply advises contacting the bank, but the bank redirects you back to the service. Customers are caught in a frustrating cycle just to reclaim their own money. This entire process is unfair, stressful, and poorly managed. I strongly recommend exercising caution when using this service.
I visited the fuel station this afternoon, and there was an issue with one of the pumps charging double, which caused a significant queue. The staff did not address this problem, and it continued to occur. When I attempted to pay, the long line made it impossible. I tried to inquire about the situation but was ignored, so I went into the store to request a manager. I was informed that it was not their responsibility, and they showed no interest in helping. This is extremely poor service from both the staff members.
I visited the fuel station this afternoon and encountered an issue with one of the pumps charging double, leading to a long queue. The staff failed to address the situation, allowing it to persist. When I tried to pay, the queue made it impossible. I attempted to ask about the problem but was ignored, so I went into the store to request a manager. I was told it was not their concern, and they showed no willingness to assist. This is unacceptable service from both individuals.
I received a penalty notice for overstaying at one of their service stations. I had used their carwash and vacuum, then took a call, unaware of the 30-minute limit. I thought appealing the fine would be difficult, but it turned out to be one of the best customer care experiences I've had in a long time. The representative was polite, understanding, and handled everything promptly. My fine was canceled. I have been using the petrol station for about 3 years and will continue to do so.
I used a hand jet wash facility, but the machine failed to operate despite my card being read. The attendant tried to fix it but had no success. I requested a refund, but he couldn't provide one due to communication issues. However, after contacting the company via email, my complaint was handled quickly and courteously. So, one star for in-person service, five stars for online support. Average rating: 3.
I visited a service station and experienced terrible customer service. The cashier was absent, leaving all pay-at-pump options unreset. I started fueling while preparing to pay through the app when the cashier shouted at me to stop. He misinterpreted my actions and refused to provide his name or assist further. I later contacted the company, but they dismissed my complaint. I will not return to any of their stations.
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Motor Fuel Group (MFG) is the UK’s largest independent forecourt operator.
We offer customers a growing dual-fuel strategy, a versatile valeting offer and a convenient retail and ‘food to go’ service.
We are extremely customer focused and consistently seek to understand our customer needs and how to deliver the best customer service in the UK's forever changing and demanding environmentSee more
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