I visited the fuel station this afternoon and encountered an issue with one of the pumps charging double, leading to a long queue. The staff failed to address the situation, allowing it to persist. When I tried to pay, the queue made it impossible. I attempted to ask about the problem but was ignored, so I went into the store to request a manager. I was told it was not their concern, and they showed no willingness to assist. This is unacceptable service from both individuals.
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Motor Fuel Group (MFG) is the UK’s largest independent forecourt operator.
We offer customers a growing dual-fuel strategy, a versatile valeting offer and a convenient retail and ‘food to go’ service.
We are extremely customer focused and consistently seek to understand our customer needs and how to deliver the best customer service in the UK's forever changing and demanding environmentSee more
