I received a penalty notice for overstaying at one of their service stations. I had used their carwash and vacuum, then took a call, unaware of the 30-minute limit. I thought appealing the fine would be difficult, but it turned out to be one of the best customer care experiences I've had in a long time. The representative was polite, understanding, and handled everything promptly. My fine was canceled. I have been using the petrol station for about 3 years and will continue to do so.
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Motor Fuel Group (MFG) is the UK’s largest independent forecourt operator.
We offer customers a growing dual-fuel strategy, a versatile valeting offer and a convenient retail and ‘food to go’ service.
We are extremely customer focused and consistently seek to understand our customer needs and how to deliver the best customer service in the UK's forever changing and demanding environmentSee more
