I visited a service station and experienced terrible customer service. The cashier was absent, leaving all pay-at-pump options unreset. I started fueling while preparing to pay through the app when the cashier shouted at me to stop. He misinterpreted my actions and refused to provide his name or assist further. I later contacted the company, but they dismissed my complaint. I will not return to any of their stations.
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Motor Fuel Group (MFG) is the UK’s largest independent forecourt operator.
We offer customers a growing dual-fuel strategy, a versatile valeting offer and a convenient retail and ‘food to go’ service.
We are extremely customer focused and consistently seek to understand our customer needs and how to deliver the best customer service in the UK's forever changing and demanding environmentSee more
