I visited the fuel station this afternoon, and there was an issue with one of the pumps charging double, which caused a significant queue. The staff did not address this problem, and it continued to occur. When I attempted to pay, the long line made it impossible. I tried to inquire about the situation but was ignored, so I went into the store to request a manager. I was informed that it was not their responsibility, and they showed no interest in helping. This is extremely poor service from both the staff members.
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Motor Fuel Group (MFG) is the UK’s largest independent forecourt operator.
We offer customers a growing dual-fuel strategy, a versatile valeting offer and a convenient retail and ‘food to go’ service.
We are extremely customer focused and consistently seek to understand our customer needs and how to deliver the best customer service in the UK's forever changing and demanding environmentSee more
