I had a very disappointing experience with the service. They take a £100 pre-authorization for fuel or EV charging, even when the actual charge is significantly lower (like £40–£45). This amount is taken without proper consent and can be held for up to 72 hours. During this period, customers are unable to access their own funds. Customer support simply advises contacting the bank, but the bank redirects you back to the service. Customers are caught in a frustrating cycle just to reclaim their own money. This entire process is unfair, stressful, and poorly managed. I strongly recommend exercising caution when using this service.
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Motor Fuel Group (MFG) is the UK’s largest independent forecourt operator.
We offer customers a growing dual-fuel strategy, a versatile valeting offer and a convenient retail and ‘food to go’ service.
We are extremely customer focused and consistently seek to understand our customer needs and how to deliver the best customer service in the UK's forever changing and demanding environmentSee more
