Please don’t just rely on Google reviews. I found TrustPilot insightful.We visited MotorHouse on 03.11.24, after seeing the car on AutoTrader. On inspection, there was a minor issue with the fuel cap. We played around with it for 10 mins, the sales guy too, & I finally managed to find a knack of how to open it (still an issue). We were also told there was only 1 key (which was in fact wrong). I collected the car on 06.11.24. I had a 30 min drive home & during, noticed the engine management light was on. Once home my husband took a look & called MH straight away. They assured us that it was likely because the service had just been done & that it would go out. My husband knew this could be the case. The next day the light had gone out but I noticed the car was making a sort of clicking/clunking noise when going round corners. My husband took it for a test drive & immediately came back & confirmed that it was either the drive shaft or CV Joints.09.11.24 we made our way back over to MH. They said the car would go to a garage in MK. We got into the courtesy car & began to make our way home. It wasn’t until we were 10 mins down the road we realised that the car was running on fumes & the tyre pressure warning light had come on. Brilliant. We actually ended up behind our car, that was being driven to MK. When we saw the driver turn off towards Newport Pagnell, we thought we’d follow so we knew where the car was going to be. But the driver of our car didn’t go to a garage, he turned around on a roundabout & pulled up in a layby in an industrial estate. In hindsight we should have stopped & asked what he was doing/where he was going (it was our car after all), however we took it as genuine & that perhaps he’d stopped to make a call. Something niggled, so I decided to email MH to ask where my car was being worked on. They ignored 2 emails and were unhelpful on the phone.12.11.24 (am) my husband called for an update & was told someone would call him back in 30mins. After no call back, I called them back at 3.30pm & was told that the driveshaft was being replaced. I asked what garage it was at, was put on hold for & then told that someone deliver the car to us. 14.11.24 the car was delivered at 6pm. I moved the car to the drive & noticed the radio was off. I put it on & thought it sounded very quiet & far away. My husband came home & asked if I’d driven the car, I hadn’t but did say that I thought the radio sounded “different”. He went to investigate & within 60 seconds found the problem. Someone had blown our drivers door Bose speaker. Not only had they blown it, they had gone out of their way to move the fader to the back of the car. SNEAKY! My husband took the car for a spin round the block to realise the car still had noise coming from the driveshaft (it was quieter but still there). He got straight on the phone. He didn’t get a chance to mention the driveshaft still being noisy because Alex had the cheek to say that it was our word against theirs. We forgot to mention that when the car was dropped off to us, an invoice for “Electronic repairs” for our car was found on the passenger seat. Coincidence?! There was also a Galaxy chocolate bar wrapper in the door, poor. After some toing & froing, it was agreed MH would replace the speaker for a 2nd hand one from eBay. My husband had already made up his mind that MH were not laying a finger on our car again & told them that the speaker was to be delivered to our home.I was promised the speaker would be delivered on 16.12.24, it never turned up. The replacement was finally delivered on 04.01.25, only for it to be wrong! We specifically stated that it was the drivers door speaker & this was reiterated during a phonecall with Sam on 31.12.24. We messaged straight away with a picture of the incorrect speaker & received a response that someone would get back to us on Monday. No repsonse. 3 more messages + calls, before finally getting a reply with another excuse.28.01.25 - no speaker I’m restricted on words, so there’s a lot left out. What absolute phonies.
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