Review Time
Made several enquiries about a car I wanted to purchase. Had to keep chasing Alex up for various details. Said he would call me back in a hour. 37 hours later. Nothing.
It's is 5 months since I received my car after it going back 5 times still not got service book they kept say we send it or receipt for the work the suppose to have repaired mine , they said mine had full service when I got it took it to have another service for piece of mind to be told and shown it not been serviced in a long time my lies and i have my q7 on road for less than 4 months about 3000 mile and engine is completely knackered So I would not recommend this company to anyone don't read there reviews on there site as they take bad ones off they put phone down when I ring to confront them avoid at all cost a shambles of a company
I would never deal with this company again be careful of what they offer you in terms of finance because what they tell you and the actual is vastly different . Added to that trying to complain is impossible, The Salesman would not proved direct contact details of their MD , quoting Sam as the contact, had no formal complaints procedure. I intend to take my case to the ombudsman as they refused to engage
Found a nice looking Audi S3 saloon motorhouse was selling. Contacted them too set up a finance agreement on the car which went through very quick, sent a £250 deposit on the 14th of June, to hold the car, asked too view the car on Saturday and was told sorry the car isn’t here it’s away for a pre sale inspection. No problem, seemed okay, was then supposed too be collecting the car on the following Saturday being the 21st of June, too be called on Friday and told sorry we still don’t have the car it’s away for detailing. Now after a whole week you would’ve thought they’d of been getting the car ready, Ash at motorhouse assured me the car would be back for 5PM, and if it wasn’t then it’d be having a service. None of which I asked for, I just wanted too collect the car. so I agreed to set off at 4:15 to collect the car, very skeptical on if it even existed at this point, Ash couldn’t give me a photo of the car in the show room at 4:30, so rather than waste my time I called and cancelled the finance agreement. Too be told by Ash “ Not to worry as we had plenty of calls on the car ” I am still £250 out of pocket as they haven’t sent me my money back for the FULLY refundable deposit as I was assured in an email it would be, AVOID DEALING WITH THIS DEALERSHIP AT ALL COST. COMPLETE WASTE OF TIME AND CON ARTIST.
The guys were great to deal with a small problem with the 991.1 through no fault of there’s the garage we’re very slow in dealing with it , but I could never fault Alax and Sam’s constant customer care both must have contacted me 2/3 times a week for the 8 weeks the car was being dealt with .
I recently purchased a vehicle from Motor House Bedford and unfortunately, the experience has been nothing short of frustrating and disappointing. The car came with a “fresh” MOT and was supposedly fully serviced and inspected by their in-house team. But from the moment I got it, it was clear that something wasn’t right.There were mechanical issues that no genuine MOT or proper service should have missed. It makes me seriously question the legitimacy of the MOT certificate that was issued. In my opinion, the MOT is either falsified or carried out with zero care or integrity. The supposed service? Just words on paper. Either it was done incompetently, or not at all.What’s even more suspicious is the delay they caused in allowing me to collect the vehicle—stalling until the 3-month period had passed, conveniently putting it outside the window where VOSA can investigate and dispute an MOT. That’s not just poor customer service; it feels deliberately dishonest.Their in-house repairs and servicing are not to be trusted. I wouldn’t recommend this dealership to anyone. If you're thinking of buying from Motor House Bedford, do yourself a favor: have the car independently inspected, and don’t rely on their paperwork or promises.
Stay away. Sold a damaged vehicle although highlighted to them what the issues are and that they should fix before collection. Nothing was done confirmed done however. When complaining no one took responsibility no form of communication ignoring not answering calls and then tell you sorry you’re outside of policy. Scam scam scam stay away!
Wonderful experience here honestly could recommend any more, the whole team made buying a £80k car a better experience than anywhere else I’ve ever bought a vehicle from, please note to anyone that sees this, if you met the team you’d know any negative review is a hoax and a fake review or not meant to be under motorhousebeds.
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