Where to start… First hour after getting the car engine management light comes on. I have to take it back the next day and mention about the noises when going over speed bumps, Alex told me he would sort it all! 3 days go by with little to no communication finally car is dropped back to me at 18:30pm, no EML light however I’m told no issues with suspension or drop link (remember this line for later)Next morning noises are still there and now cruise control coming up with error and stop/start not working, tried to send me to warranty so I argued and took the car back to Alex who gave me one of the cars for sale as a courtesy car, they had the car a little under 2 weeks without it moving much as had tracker on the car to show it hasn’t been taken anywhere other than driving it around stacking up the miles. Finally after not responding to me and telling me it was at a specialist (never went) I went there to collect the car telling me it’s all been sorted! Finally I thought!! What a fool I was…Got to Motorhouse and car is presented with 2 flat tyres, offered to pay for the repair or replacement however he never paid for anything! Someone was also meant to come to our house to repair the drivers seat… never happened.Anyway 2 days pass and shock the cruise control system error comes up again… and now Alex isn’t responding to my messages, I call and told he’s busy.My wife driving round with my 2 small children in the car which Motorhouse knew was not safe for the road and didn’t want to tell me this!The truth is the drop link had completely come out it’s joint and lodged itself in another component, there was multiple system errors for the brakes/cruise control. The suspension near on collapsing but never said a word, letting my wife drive off with a 3 and 4 year old knowing it could go at any time and potentially cause a fatal accident.Lodged a complaint on the 8th April 2024 and after months of back and forth and taking it to the ombudsman now 31/10/2024 the car is finally collected and taken away, over £1000 out of pocket through payments that I don’t get back, supplying dealer lied about the mileage on the sale making it look like we’d done 1597 miles in 12 days of actually having the car. 3 different people looking at the car to get quotes to fix with an eye watering £3589! And could still be further costs if we went ahead…. Motorhouse was happy to fix the drop link and egr valve… how nice but the breaks/and full suspension nah and the system errors with the cruise control and brake system we’ll leave that! Motorhouse sell good but as the dealership hasn’t responded or spoken to me since 4/4/24 telling me they’d send over a receipt that never appeared… I have to be open and honest and hopefully save someone their money or maybe even their life with the dangerous cars that they’re selling! BE SAFE!! AVOID AT ALL COSTS!!
Claim your business profile now and gain access to all features and respond to customer reviews.
