Two months have passed, and we are yet to receive an adequate response regarding a car purchased from this garage. Throughout this period, their proposed solutions to the issues have been wholly inappropriate. They suggested switching us to a new warranty provider, expecting us to claim for pre-existing faults that should be the dealer's responsibility prior to the sale – a practice that undoubtedly contributes to rising insurance premiums. We opted to purchase our own warranty, service the car, and replace the battery at our expense. The repair costs quoted by a main dealer exceed £4000, while a specialist quoted £1500.Despite agreeing on a settlement weeks ago, they have not paid anything.It is concerning that the garage does not inspect cars before delivery, relying solely on an MOT as a safety indicator, even if it is months old. Without a thorough safety check and official sign-off before delivery, it is only a matter of time before a serious accident occurs. The car was supposed to have been serviced, but it was untouched. If you consider buying from this place, insist on receipts for any repair or service work to verify its completion. Despite their soothing tones, do not trust their words; they show no genuine concern, or they would not conduct business this way. While everyone deserves to earn a living, it should not come at the risk of serious injury or financial loss to others. My advice is to steer clear. Even one star is too generous.
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