purchased the car on the 12th of January.
- The vehicle engine management light came on the way home
- Diagnostic report was carried out on the. 13th of January
- Motorparks Preston were informed. The problem was with the engine oil and the car engine would seize if driven in this condition
- I was informed, they couldn't take it in for repair until the 23rd of January
- On the 23rd of January, the car was returned and I was assured it would be ready for the 28th of January.
- It wasn't ready. on the 29th January, the car was taken for 25 miles and then returned at 4:30 AM on the 30th of January, a total of 50 miles. The speed limit was broken on this journey
- Repeatedly told car not ready
- 9th of February. Still no car, so made formal complaint asking for refund and compensation for (and only for) the insurance paid on a vehicle unfit for use.
- received email again delaying it. I sent one back telling them unacceptable
-I received a phone call giving same excuses I said, unacceptable
- 1 hour later, I received another phone call saying the car was ready.I again said unacceptable
- I was shouted at and basically told tough. It was magically repaired, and i had no choice but to take the car back. I again stated unacceptable
I have an independent witness to the last phone call in the form of a midwife. I have not only the series of Emails from the manager, but also evidence in the form of the black box, fitted by the insurance company, which includes the journey at 4:30 AM. My daughter's driving score was dropped from 96% to 87% by these journeys, and the insurance company say there's nothing that can be done about this. Im furious with the actions of this company.
Still dont have my refund yet....
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