Review Time
purchased the car on the 12th of January.
- The vehicle engine management light came on the way home
- Diagnostic report was carried out on the. 13th of January
- Motorparks Preston were informed. The problem was with the engine oil and the car engine would seize if driven in this condition
- I was informed, they couldn't take it in for repair until the 23rd of January
- On the 23rd of January, the car was returned and I was assured it would be ready for the 28th of January.
- It wasn't ready. on the 29th January, the car was taken for 25 miles and then returned at 4:30 AM on the 30th of January, a total of 50 miles. The speed limit was broken on this journey
- Repeatedly told car not ready
- 9th of February. Still no car, so made formal complaint asking for refund and compensation for (and only for) the insurance paid on a vehicle unfit for use.
- received email again delaying it. I sent one back telling them unacceptable
-I received a phone call giving same excuses I said, unacceptable
- 1 hour later, I received another phone call saying the car was ready.I again said unacceptable
- I was shouted at and basically told tough. It was magically repaired, and i had no choice but to take the car back. I again stated unacceptable
I have an independent witness to the last phone call in the form of a midwife. I have not only the series of Emails from the manager, but also evidence in the form of the black box, fitted by the insurance company, which includes the journey at 4:30 AM. My daughter's driving score was dropped from 96% to 87% by these journeys, and the insurance company say there's nothing that can be done about this. Im furious with the actions of this company.
Still dont have my refund yet....
I would give zero stars if possible. The vehicles have significant problems that the staff refuse to address. The representatives are rude and unprofessional. I had to resort to mediation to reclaim my funds for repairs, which took over a year and countless attempts to communicate. This has been the absolute worst experience with any company I've ever had. Definitely avoid this service!
I would give zero stars if I could. This dealership is a nightmare. The vehicles have serious issues that they refuse to fix. The staff is rude and unprofessional, making the experience even worse. I had to go through a mediation service just to get my money back for repairs, which took over a year and endless emails and calls. This has been the worst experience I've encountered with any company. Avoid at all costs!
I had a very disappointing experience with after-sales service. After purchasing a vehicle, I immediately encountered a problem with the fuel filler flap. They acknowledged the issue but provided only a temporary fix. Even within the warranty period, communication from the dealership ceased entirely. My calls and emails were ignored after the sale was finalized. This lack of customer care is unacceptable, especially when I was pressured to buy an extended warranty. I cannot recommend this dealership due to their poor integrity and support.
My experience with this dealership has been quite different from many negative reviews. My spouse and I have known the sales and service team for over a decade, and we've never faced issues with any of our purchased or serviced vehicles. Our only concern is that in recent years, contacting them by phone has been challenging, and messages often go unanswered. We've primarily worked with a representative who has always been helpful, professional, and knowledgeable. She intuitively understands what vehicle suits our needs as our circumstances have changed. We feel she has secured the best deals for us. We cannot recommend her and the team highly enough.
I emailed to reserve a vehicle, and the manager responded to arrange a viewing. However, when I arrived, the car had been sold. I looked at other options based on my requirements, but they offered me nothing relevant and were very pushy about deposits. It felt like the staff were being instructed by higher-ups on how to sell. I left feeling frustrated and disappointed.
I had a very frustrating experience with this dealership. My car went in for repairs, specifically for a fuel pump issue. I was assured parts were on order but was later told that a crucial part was missing. Despite my efforts to follow up, I received no clear answers about when it would be available. After searching online, I found the part myself and was asked to purchase it for them. Nearly two weeks later, after countless calls, I finally got my car back without any compensation for the trouble. I strongly advise against using this dealership.
I was surprised by the negative reviews, as my experience was excellent. My spouse and I decided to purchase new cars and were thrilled with the service we received. From the moment we entered the dealership, we were met with warmth and professionalism. A particular representative went above and beyond in assisting us, displaying expertise and patience throughout the process. We felt well-informed and supported. I highly recommend this dealership for anyone looking to buy a car.
I had a terrible experience with this dealership. I purchased a vehicle two years ago and faced numerous problems. It started with an attempt to charge me an extra amount on top of the agreed price. After leaving, I noticed a tyre issue, which they claimed was not covered. I discovered a puncture and had to pay for repairs out of pocket. Additionally, I was told parts had been replaced when they had not, leading to further issues. This dealership is dishonest and only seems concerned with profit. I recommend looking elsewhere.
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