I recently purchased a car from Tom at Motor Trust Bury. On the same day of collecting the vehicle, I noticed a persistent squeaking noise from the brakes every time I applied them. I returned the car to the garage for Tom and his team to investigate the issue. However, I was told there was nothing wrong with the car, and they refused to carry out any repairs.Several weeks on, the squeaking has continued without improvement. To get a second opinion, I visited both Kwik Fit and Halfords Autocare, describing the exact issue I had previously raised at Motor Trust Bury. Both garages independently diagnosed the same problem: the brake discs were worn and in need of replacement.I informed Tom of these findings, but he has continued to dismiss the issue and has refused to carry out any repair work, despite it now being clearly identified by two reputable automotive service centres.Based on this experience, it appears that once a sale is made at Motor Trust Bury, aftercare and customer satisfaction are no longer a priority. I’m very disappointed with the lack of responsibility taken and would caution others to be wary of the after-sales support.
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