Review Time
AVOID, AVOID, AVOID!!!
Bought a 20 plate Peugeot 2008, engine management light came on, in first 24 hours of owning it. Took it back and they didn't seem to happy that we took it back to them instead of an independent garage. It got sorted and we got it back after 48 hours.
A few weeks later, the vehicle broke down and had to be towed back to the garage by the RAC as was not safe to drive. It has now been with them for 4 weeks with us having to chase them constantly to see what is happening. NOBODY gets back to you!! Have emailed a complaint, that hasn't been acknowledged at all. On their website it states you will have a response in 3 days! We are still without a working, safe car and still no response!! I would avoid at all costs!!
I first saw my new car listed on CarGurus, and shortly after, Rizwan from Motor Trust UK got in touch. As a first-time buyer, I really appreciated how calm and understanding he was. He took the time to walk me through the entire process step by step, answered all my questions clearly, and regularly checked in with me even outside of office hours to make sure I felt comfortable and informed.
When it came to collection, I arrived later than planned on a weekend, past their usual closing time. Despite this (and the heavy rain!), Rizwan stayed patient and professional throughout. He gave me plenty of time for a thorough test drive and carefully explained everything I needed to know about the car and the paperwork.
Overall, it was a genuinely smooth and stress-free experience from start to finish. I wouldn’t hesitate to recommend Motor Trust UK especially if you’re buying your first car.
Spoke to Adam over the phone; really polite and arranged an appointment same day. I came to view the car and test drive. Really patient and explained the steps. The car was valeted, MOT’d and ready within 3 days, for me to drive away.
This is my third vehicle from the company—this time a Volkswagen Golf. The representative remembered me from my previous visit, and once again, he made the process seamless. I even received cashback on my part exchange, which was an added bonus!
I recently acquired a 2015 Nissan Qashqai here. The representative was friendly, patient, and very knowledgeable. The paperwork was processed quickly, and I left with a full service history and warranty. I highly recommend this team for their professionalism.
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