motortrustuk-bury.co.uk

4.5
4.5 Based on 160 reviews

...

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Overlords6930
Bad customer service

We bought a car that had a couple of minor issues which we were told if we took the car away these would be sorted at a later date. The salesman came and picked the car up a week later to fix the issues. Only to be told on the phone when it was being delivered that the repair looked worse than when it went in which didn't fill me with much confidence. Once the car arrived there was more exterior damage that wasn't there when the car was picked up. Now we have tried for around 6 to 8 weeks to get these issues sorted but now we are getting no response from the manager and the floor manager. We have called more than 20 times and been in twice and we are still at square one. Well even worse becuase of the extra scratches now. DON'T TAKE A CAR FROM HERE UNLESS YOU ARE 100 PERCENT HAPPY

1
Date of experience: Jul 30, 2025

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