Severely dissatisfied with this company. Terrible service. I purchased a vehicle on finance with this company and in the month I've had it, all I've had are problems. To start off, I was unable to go and see the car in person due to living extremely far away. Due to this I was promised photos and a full video of a walk around the car, that would point out any issues and marks, including a view of the inside of the vehicle entirely. I was never given these photos nor the video. Unbeknownst to me the car had no parcel shelf in the boot, and the back passenger seat belt is completely ripped- this renders the car an MOT failure so how it passed the MOT and service I was assured it had done, I will never know. Had I been shown and told about the issues, I wouldn't have purchased that vehicle.The car was then delivered to me at 10pm at night, in the dark where I was unable to properly view it. As it was delivered so late at night I wasn't able to drive it until the following morning when I had to go to work. Upon turning the engine on I had a warning come up stating that there was zero oil in the engine. Consequently I had to then have a family member take me to a shop to purchase the oil I needed, drive me back home and fill up the oil. This then made me extremely late for work that day, of which my boss was not best pleased and neither was I.I then discovered the engine was leaking oil rapidly, and when I contacted the warranty company to sort the repairs, my warranty hadn't been paid by yourselves- even though i'd taken out a warranty and was paying for it. I've now had to chase the company several times and make sure the warranty is sorted so I can have it fixed. My entire experience with your company has thus far been rather lacking and frankly disappointing. I have been messed around and missold a vehicle that I am now contracted to for 4 years. Although I am frustrated and disappointed in your lack of service, the gentleman that I've been speaking with in the last week Mark, has responded in a timely fashion which I have appreciated. I will not be using your company again, nor will I be recommending you to others.
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