I bought a car online thru Zuto, and the dealer that handled the purchase was Motortrust and Riz assisted me and arranged the delivery. Honestly, I was hesistant at first since after the finance went thru I never heard anything about the car. I never saw any pictures, videos, or information about the car at all and the purchase has already been made. I called a few times in a span of 3 days and was finally told that the car had a dent on the bonnet that needed to be fixed, I got so frustrated because nothing was mentioned about a dent or any faults with the car during the buying process, I was coordinating with Riz but got limited or no response. I had to contact Zuto again to check on the status and I was told that it will be with me on the 7th day. Finally, on the 7th day Riz contacted me and told me that the car is ready and that everything is okay. I booked the delivery and patiently waited, still concerned about the car since it was purchased online. (This is my first car and first time buying a car) The day of the delivery came and the car arrived in great condition! There were some small cosmetic issues but I’m not bothered as long as the inside and the engine is in great working condition. It exceeded my expectation and was very happy with it. My experience at first was stressful as I couldn’t get a definite answer from Riz. But after everything, I just think that he doesn’t want me to worry and wanna make sure that everything is okay with the car, though it would have been nice to have been given updates whenever I asked for it this doesn’t affect my rating of 5 stars with Riz and Motortrust. He even helped me a day later when I had a bit of a user issue problem with the car and was patient with me. I highly reccommend Motortrust if you want to buy a car online. My only feedback to Riz is to make sure to keep the buyer updated and try to make time responding to queries specially to first time buyers like myself, since I do not know the process nor anything about cars at all. His after sales service though is great and I want to thank Riz and Motortrust for my car purchase! Highly reccommended!
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