Rang them to inquire about a car at another site to see if it could be brought over due to being on crutches. Was told that they couldn't do this without a reservation - which i was happy to do once they confirmed it was refundable. If I didn't want to go ahead with the car.From the time of the reservation the price of the payments had changed atleast 3 times. I rang them to ask if the car was enoute and if we could discuss the price issues. I was told the car would arrive the next day and they would ring me. 2days later i still hadn't received a phone call - i rang up the site and asked for an update on the progress to be told the car would not be arriving till after weekend. When I voiced my frustration with the time scale as well as the price the sales person then went on to say " we dont move cars between sites unless we're sure of a sale" and that maybe we should iron out the price issues first. I explained that the reservation was to test drive and that it wasn't a guaranteed sale. Due to not getting a response I went on to say i would like to cancle the reservation and was told I would be called back with regards to this. 2weeks later I am still without my refund. Countless tries to talk to someone and promises of a call back are met with silence. Not the best customer service at all.
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