What a cowboy firm this has turned out to be, in Kempston Bedford! I am a dedicated Renault user, I had a long affinity with Wests of Clapham, Bedford, before they sold to Motorvogue in Kempston. This was baround 2019ish. From 2019, I must say, I had a great relationship with Ms Gibson who used to work in the Service department, and I endured the constant movement from one site building to another and then back to the first building again. In 2025, I traded, for an acceptable price, my old 17 plate Megane, in for a 25 plate Captur. The car is lovely, but the reversing camera went off-line and back on line a week ago so needed to arrange this AND the first Service from my 2 year Service Plan I bought with the Captur. When I called Motorvogue, even though Renault is stated in the intro message on the phone, when I got through to a very nice lady, she said that Motorvougue gave up their dealership in December 2025 which was very quickly imposed. She said that Motorvogue could not effect any repairs and also suggested that I get a refund for the 2 year service plan and 'basically' sod off!! My closest Renault dealer is now located in Letchworth. When Motorvogue wanted to SELL me something, there was no let up in correspondence to me, yet when somethinmg detrimental takes place, NO COMMUNICATION WHATSOEVER! My advice to potential buyers of cars in dealerships, ensure you raise this type of example and get IN WRITING, what would happen, (obviously if just losing dealership and not just going out of business, which is a differentr matter) should the Brand you are buying, no longer come under their dealership. Absolutely NO respect for a long time and dedicated customer. This above all speaks volumes of their ethical values. BUYER BEWARE!!! PS, I elected to force them to honour my 2 year Service Plan with them, as my contract is with MOTORVOGUE and not RENAULT!!
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Motorvogue offer a vast selection of New Cars & Vans including Jeep, Alfa Romeo, Fiat, Hyundai, SEAT, CUPRA, Renault, Dacia and Abarth. With showrooms in Bedford, Kings Lynn, Northampton and Norwich, we also have over 800 Used models available. Plus we offer the full range of After Sales Services, with manufacturer approved servicing, warranty repairs, vehicle maintenance and MOTs.See more
