Review Time
Absolutely appalling service from start to finish. I took my vehicle in expecting professional expertise and instead got what feels like a blatant attempt to extract thousands of pounds from me for work that was never needed in the first place.
I was told I required a new vacuum pump and “many other issues” urgently sorted — a repair bill running into the thousands. The diagnosis was delivered with total confidence, yet it turns out they hadn’t even done the most basic check. When I took the car to my trusted local garage for a second opinion, they actually lifted the bonnet (which apparently was too much effort here) and discovered a loose tube that simply needed reconnecting. Total cost? £12.50.
£12.50 versus thousands.
It’s hard not to feel completely misled. Either the technicians are alarmingly incompetent, or they were hoping I wouldn’t question a wildly inflated repair list. Neither possibility inspires confidence.
The fact that such an obvious issue was missed — or worse, ignored — speaks volumes about the level of care and integrity here. I dread to think how many other customers have paid for unnecessary work simply because they trusted what they were told.
I will never return, and I strongly advise anyone else to seek a second opinion before agreeing to any major repairs suggested by this service team.
Utterly disgraceful.
Avoid this company – my experience was terrible.
I paid £550 for a service on my van and opted for the complimentary clean. I wish I hadn’t bothered. The vehicle was returned with mud smeared across it, and it was left scratched and still dirty. It certainly wasn’t cleaned to any acceptable standard.
I also received a call asking if I’d like my van valued as I’m considering an upgrade. I agreed, but I never received a valuation or any follow-up.
Given the overall experience, I’m now questioning whether the service was properly carried out at all, and I feel as though I’ve wasted £550.
I will be raising this matter with Renault, as I don’t understand why they allow this dealership to operate as an approved dealer. I will not be using this company again.
Purchased a brand new Alfa Romeo Juniir from these jokers.2 weeks after purchase started having issues. Messed about and been in 5 times. They try to fob you off. Now been waiting since before Xmas for a loan car Ibrida I was promised. Director involved as customer service is horrendous. But hes n o better lied about why the car I was promised isnt back in for me to use.Decided to get massaging sest switch swapped as failed twice. (Not sure they even changed it before) then the other issues im going to ask Alfa UK to find a garage that understands the car to sort the other issues.Motorvogue have list my confidence I've been messed about and promised customer service would be better but I (the customer) has to do all the running. Staff From Director to shop floor about the same dont care about you once you have the vehicle and fob you off like you came in with the tide.Don't buy from them!!!!
Avoid this company – my experience was terrible.I paid £550 for a service on my van and opted for the complimentary clean. I wish I hadn’t bothered. The vehicle was returned with mud smeared across it, and it was left scratched and still dirty. It certainly wasn’t cleaned to any acceptable standard.I also received a call asking if I’d like my van valued as I’m considering an upgrade. I agreed, but I never received a valuation or any follow-up.Given the overall experience, I’m now questioning whether the service was properly carried out at all, and I feel as though I’ve wasted £550.I will be raising this matter with Renault, as I don’t understand why they allow this dealership to operate as an approved dealer. I will not be using this company again.
Shocking, sold me a car 3 weeks ago. Didt tell me there was no log book, didt tell me they hadnt moved the car to trade and still in the old keepers name, unable to tax car also had teo warn front tyres. fobbed off and ignored, asked for refund to go else where. Lets see how long this takes and what else they can mess up UPDATE... car is now back up for sale.. still no log book still not moved to trade, company full of lies. still waiting for refund.. im doing all chasing contated customer services as advised on their reply and guess what, they also dont answer or return calls, i hope i dont have to get the courts involved to get my 10k back off these bunch of crooks
Totally incompetent. Don't use.Back again for them to look at the issue with the lane assist where the car pulls you across the road and the inside of the o/s/f wore, and a service. They suggested again to get the wheel alignment checked. This has been done and was perfect. Tyre garage even laughed that it's a common issue thet come across and suggested the ADAS needs calibration.Won't ever use them again, plus Seat customer service is awful.Looking to use an independent garage for any future work, or might just sell my74 plate Leon thats a piece of junk.Update......Their response is just the typical reply that I had expected. May I just refer to the title!The reviews and the overal score supports my experience
What a cowboy firm this has turned out to be, in Kempston Bedford! I am a dedicated Renault user, I had a long affinity with Wests of Clapham, Bedford, before they sold to Motorvogue in Kempston. This was baround 2019ish. From 2019, I must say, I had a great relationship with Ms Gibson who used to work in the Service department, and I endured the constant movement from one site building to another and then back to the first building again. In 2025, I traded, for an acceptable price, my old 17 plate Megane, in for a 25 plate Captur. The car is lovely, but the reversing camera went off-line and back on line a week ago so needed to arrange this AND the first Service from my 2 year Service Plan I bought with the Captur. When I called Motorvogue, even though Renault is stated in the intro message on the phone, when I got through to a very nice lady, she said that Motorvougue gave up their dealership in December 2025 which was very quickly imposed. She said that Motorvogue could not effect any repairs and also suggested that I get a refund for the 2 year service plan and 'basically' sod off!! My closest Renault dealer is now located in Letchworth. When Motorvogue wanted to SELL me something, there was no let up in correspondence to me, yet when somethinmg detrimental takes place, NO COMMUNICATION WHATSOEVER! My advice to potential buyers of cars in dealerships, ensure you raise this type of example and get IN WRITING, what would happen, (obviously if just losing dealership and not just going out of business, which is a differentr matter) should the Brand you are buying, no longer come under their dealership. Absolutely NO respect for a long time and dedicated customer. This above all speaks volumes of their ethical values. BUYER BEWARE!!! PS, I elected to force them to honour my 2 year Service Plan with them, as my contract is with MOTORVOGUE and not RENAULT!!
After 14 days I’m still waiting for my deposit refund, I’ve tried to call them no respond or they just told me that they’ll call me back,( never happened)I’ve sent emails but the only thing that I’ve got is ignorance. The worst dealership in Kings LynnAVOID THEM, ESPECIALLY ROAN AT KINGS LYNN RENAULT!!!
I normally pride myself with being diligent and careful with my money (particularly when you're considering such a major expense such as buying a car). However I have to admit I should have spent more time reading these 1 star reviews on Trustpilot before I handed over my hard earned cash. The Google reviews are not representative of their service in my opinion. In summary, I provided full payment for a vehicle I had noticed online (30th Dec to secure the special deal which had been offered to me). This payment was requested by the Alfa sales manager and was made in good faith based on the photographs and description provided to me. As I live over 250 miles away I could not physically view the car and I sought (and was given) reassurance from the sales manager that any money I paid would be returned if the vehicle did not meet my expectations, no quibbles. However, the car turned out to be not as described. As a consequence I decided not to proceed with the sale, requesting the full return of my funds (10th Jan). To date (as of 26th Jan) no monies have been returned to me. I've emailed customer services and made several calls to the dealership and got nowhere. Now, here is the important part, we are not talking about a few hundred pounds, not even a few grand, I am owed over £26K. Yes, over £26,000. This dealership is unfairly keeping my money for no reason. This has caused an enormous amount of stress. I cannot understand the delay, it's a straight forward transaction to refund me.
I recently purchased a car from Motorvogue Bury St Edmunds and had an excellent experience with Joe Brown. He went out of his way to answer all of my questions — even when I asked the same things more than once — and he always responded to emails quickly, even two weeks after delivery.Joe was the main reason I decided to go ahead with the purchase, as I had been in two minds due to other reviews. He has been consistently polite, professional, and helpful throughout the process. The car was handed over in a very clean and well-valeted condition, which I appreciated.Overall, I am very pleased with both the service and the car, and I would happily recommend Motorvogue Bury St Edmunds and Joe Brown to others.
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Motorvogue offer a vast selection of New Cars & Vans including Jeep, Alfa Romeo, Fiat, Hyundai, SEAT, CUPRA, Renault, Dacia and Abarth. With showrooms in Bedford, Kings Lynn, Northampton and Norwich, we also have over 800 Used models available. Plus we offer the full range of After Sales Services, with manufacturer approved servicing, warranty repairs, vehicle maintenance and MOTs.See more
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