Absolutely appalling service from start to finish. I took my vehicle in expecting professional expertise and instead got what feels like a blatant attempt to extract thousands of pounds from me for work that was never needed in the first place.
I was told I required a new vacuum pump and “many other issues” urgently sorted — a repair bill running into the thousands. The diagnosis was delivered with total confidence, yet it turns out they hadn’t even done the most basic check. When I took the car to my trusted local garage for a second opinion, they actually lifted the bonnet (which apparently was too much effort here) and discovered a loose tube that simply needed reconnecting. Total cost? £12.50.
£12.50 versus thousands.
It’s hard not to feel completely misled. Either the technicians are alarmingly incompetent, or they were hoping I wouldn’t question a wildly inflated repair list. Neither possibility inspires confidence.
The fact that such an obvious issue was missed — or worse, ignored — speaks volumes about the level of care and integrity here. I dread to think how many other customers have paid for unnecessary work simply because they trusted what they were told.
I will never return, and I strongly advise anyone else to seek a second opinion before agreeing to any major repairs suggested by this service team.
Utterly disgraceful.
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Motorvogue offer a vast selection of New Cars & Vans including Jeep, Alfa Romeo, Fiat, Hyundai, SEAT, CUPRA, Renault, Dacia and Abarth. With showrooms in Bedford, Kings Lynn, Northampton and Norwich, we also have over 800 Used models available. Plus we offer the full range of After Sales Services, with manufacturer approved servicing, warranty repairs, vehicle maintenance and MOTs.See more
