I sold my car on auction which ended on the 14th February. They received all the requested documents shortly after that and the buyer arranged AA to inspect the car on the 17th Feb, after which we agreed on the price. Since then the communication with Motorway and they transport contractor was appalling.
First the contractor (wedelivercars.co.uk) said on the 18th Feb that the collection address is in a remote location and they are struggling to find a driver, because they travel by public transport to collection points. I found this hard to believe, because it is inside Edinburgh with great bus service, but I offered that I can pick up the driver from a train station or airport if that's the only problem. On the phone they said that someone will get in touch with me the next day, which they never did.
Then Friday came, 19th Feb, which was my preferred collection date and no one turned up for collection.
I phoned the collection company again on the same day just to be told that they don't have a driver in the area, but they are working on it.
Then I called Motorway in Saturday, 21st Feb when one of the Seller Support Specialists said that he will escalate it with their Logistics team.
Because I never heard any more from them by Monday noon, 23rd Feb, I messaged them again via their in-app chat, just to get the same message, that my problem "will get escalated to the Logistics team". Apparently this didn't happen on Saturday.
It was the first, but certainly the last time I ever used this website, despite getting positive feedback prior to this from others.
So 10 days after the sale, I've still got the car and no sign of the money.
My only feedback to everyone - STAY AWAY and go to others, who respect their customers.
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