First, the keyboard was supposed to be a Christmas present, it was purchased in November 2020 (with their website stating it will be delivered on time for Christmas) and it took three months to be delivered, only because I wrote many messages on Mountain's Facebook page and they finally reached out to me to inform me they didn't have the config I ordered, so we made some changes and it finally shipped. Why did Mountain NOT reach out to me earlier is flabbergasting and shows very poor customer service and communication, but anyway... Just know what you're getting into when you buy their products.The keyboard was delivered on the 20th of January and I must admit there is a real premium feeling about it. The packaging is really well done, it's a nifty box with drawers inside for each component. The keyboard itself is composed of four different parts, a very solid, high-quality TKL keyboard, with easy access and removal of the MX switches in the event you need to swap some. The finish of the gunmetal base is absolutely beautiful and clearly, this keyboard is made to last. There is also a USB path-through at the back of the keyboard which is not advertised on their website but it's defo useful. The only down is the key caps, they kind of feel cheap compared to the rest of the materials used for the keyboard, which is sad (I actually swapped the keys for the ones of my old Corsair keyboard as they feel more smooth and better quality). The armrest is actually one of the best surprises of this keyboard. it's padded with what seems to be cold cured foam which makes it very comfortable, it has a nice leather finish and it fixes to the keyboard magnetically, which means it's easy to remove if you need some space and easy to re-attach. Then we have the numerical keypad, which is made of the same material the keyboard, so same pros and cons here (solid base, low-quality caps) but it includes 4 customizable display keys that can either launch programs or do system commands like locking your desktop or switching off your computer for ex. Each key can have an icon of your choice associated with it so you can personalize them. My only complaint is there is way enough space to fit at least eight keys so why did the keypad only come with four? Another good point about the keypad is that it can be attached either on the left or right side of the keyboard but you also have the option to connect it using a cable so it can be detached from the core frame. Last but not least is the media dock and I must admit I was pleasantly surprised by this add-on. At first glance, it looks like any media keys (play/pause, backward, forward, mute, etc...) but it has a display wheel that is pure genius. This wheel allows you to display a clock, access your different profiles, change the lighting, modify the brightness of your display, adjust the sound of your computer but can also display some core info about your computer like CPU usage, RAM usage, GPU usage, internet speed, etc... All this with a simple scroll of the wheel and the press of one button which I find really useful.Now, what ultimately pull this keyboard down is the Mountain software, Base Camp. It’s buggy, it doesn’t really give you a lot of options, especially with lighting and often when creating a macro or remapping the keys it simply does not work. I experienced Razer Synapse, Steelseries Engine and Corsair iCue and all three are better than Base Camp. One thing that really bugs me is the fact that even in custom mode, you cannot assign two or more lighting effects to the keyboard (i.e having the entire keyboard on static with one colour and adding a wave or visor effect (left to right sweep) with another colour is simply impossible which is really sad. I seriously think that when you sell a high-end keyboard like this one, it should come with a high-end software or at least something as good as iCue which is definitely not the case here. Base Camp seriously needs improvement.To sum up, Mountain does have an impressive product with the Everest Max, it is just sad that the software seriously does not follow and urgently needs improvement. Also, their customer service, shipping times and communication are the worst I have ever experienced with a gaming peripheral company. When they improve all this, they will definitely become a huge player in the industry but at the moment of this review, they are far from reaching this position, hence only the 3 stars.
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