I am a long time customer of mountain buggy and never have I ever experienced problems. The delivery is not super fast but not extremely long either. I bought a twin stroller, travel stroller, storm covers for all, umbrella, travel bag, diaper bag and now for my 3the baby 9 years later I bought a stroller with is still great and an infant car seat. The car seat broke after only using it in the car (we dit not buy the adaptors for the stroller) for about 3,5months. I e-mailed the customer service and they want me to ‘fix’ the problem bij screwing in two screws. I also had to wait a month for the screws because the person who has to send them to me is on Holliday. I e-mailed back that I am not letting the safety of my baby depend on two screws and that I want a refund or a new car seat. They told me I only have 30 days to ask for a refund and that I have to be patient. I am extremely disappointed and sad that they are not handling this the way I should be handled.
Claim your business profile now and gain access to all features and respond to customer reviews.
From newborn baby to toddler, the mountain trails to the city streets – Mountain Buggy enables parents to live a life without limit.