Review Time
Recently Bought two Carrycot Plus for our ariving twins. Frustrating to find thte lie flat mode is no where near flat as dipicted on the website.Website also stated we woudl recieve bracks for both left and right positions. The pram arrive and we ahve no way of fitting the second cot as the brackets were missing.On attempting to call we discussed with a rep and were advise to contact via facebook or instagram to raise the issue while we were actually talking to them.So far not happy with what is marketed as a premium product.
I recently purchased two Carrycot Plus for our incoming twins and was frustrated to discover that the lie-flat mode is far from being as flat as shown on the website. The site also mentioned that we would receive brackets for both left and right positions, but when the pram arrived, the second cot couldn't be fitted due to the missing brackets. When I tried to call for assistance, I spoke with a representative who suggested I reach out via social media to address the issue, even while we were on the call. Overall, I'm not satisfied with what is advertised as a premium product.
I am a long time customer of mountain buggy and never have I ever experienced problems. The delivery is not super fast but not extremely long either. I bought a twin stroller, travel stroller, storm covers for all, umbrella, travel bag, diaper bag and now for my 3the baby 9 years later I bought a stroller with is still great and an infant car seat. The car seat broke after only using it in the car (we dit not buy the adaptors for the stroller) for about 3,5months. I e-mailed the customer service and they want me to ‘fix’ the problem bij screwing in two screws. I also had to wait a month for the screws because the person who has to send them to me is on Holliday. I e-mailed back that I am not letting the safety of my baby depend on two screws and that I want a refund or a new car seat. They told me I only have 30 days to ask for a refund and that I have to be patient. I am extremely disappointed and sad that they are not handling this the way I should be handled.
Slow delivery, slow response, no tracking number provided and having to chase to get any information was very frustrating. I ordered in what I thought was ample time for a big hike we were going on but it turns out 9 days isn't enough, despite stating 3-5 business days on their website and charging £7.50. Will be taking up the delivery charge on PayPal.
Took ages to arrive. When I emailed asking for updates, no response.When I finally got a delivery day and arranged for time off, it arrived two days before when I was at work. I had to leave work as they had just dumped it at my front door.My complaint was ignored.
I got a mountain buggy duet deluxe and it came in damaged. After months of back and forth and many pickup issues with the pickup company it was finally picked up but then the company stopped responding to anything about a refund. Do not buy anything from this company ! Very bad customer experience and also unethical business practices.
Terrible customer service. Takes forever to get anywhere with them. I kept following up and it took me leaving multiple reviews to hear back. Reviews which were taken down/hidden. Disappointed in the lack of transparency. They also have replacement parts that are NOT compatible with the current stroller model which isn’t indicated anywhere. Customer service argued with me and told me I was wrong. After talking to another rep they confirmed that it’s is actually wrong (I’m not stupid, I can figure out how Velcro works). Overall very disappointing experience.
I purchased a sun cover for my mountain buggy duet carrycot. The description of the cover on the website clearly stated it would fit my specific model, but it does not. I asked to return it for a refund as I was mislead into purchasing this item but the reply from customer services was that I should try selling it myself on used.com. As a new mum of twins, I barely had time to brush my own hair, let alone try and sell niche buggy parts online. I am so disappointed, I am left with an item I cannot use. Customer services have stopped replying to my emails. The worst customer service I have ever experienced.
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From newborn baby to toddler, the mountain trails to the city streets – Mountain Buggy enables parents to live a life without limit.
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