Terrible customer service. Takes forever to get anywhere with them. I kept following up and it took me leaving multiple reviews to hear back. Reviews which were taken down/hidden. Disappointed in the lack of transparency. They also have replacement parts that are NOT compatible with the current stroller model which isn’t indicated anywhere. Customer service argued with me and told me I was wrong. After talking to another rep they confirmed that it’s is actually wrong (I’m not stupid, I can figure out how Velcro works). Overall very disappointing experience.
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From newborn baby to toddler, the mountain trails to the city streets – Mountain Buggy enables parents to live a life without limit.