mountainbuggy.com

1.3
1.3 Based on 52 reviews

From newborn baby to toddler, the mountain trails to the city streets – Mountain Buggy enables parents to live a life without limit....

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Isabel Fisher
Terrible product, terrible customer service.

We bought the Duet buggy and Carrycot for Duet when we were expecting our second, but when I put them together the Carrycot wouldn't go flat. It can only go at an incline. 1 month+ of chasing customer service for a solution (the only time I managed to actually contact them they said they would send replacement brackets, and never did), and we had to buy another double buggy due to the imminent arrival of the baby (Bugaboo Donkey - expensive but highly recommend). I am also not overly impressed with the product. As other reviews say, the Carrycot is very narrow and full of padding, so will be outgrown very quickly. And the brackets for the Carrycot have a serrated/toothed edge positioned right next to the toddler seat on the other side, which seems less than ideal. For 2 x toddler seats maybe it is good, but the Carrycot is clearly an afterthought and doesn't work. Now we will see how they handle returns for the faulty goods they have sold - I'm not hopeful.

1
Date of experience: Jun 15, 2021

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Business Details

  • From newborn baby to toddler, the mountain trails to the city streets – Mountain Buggy enables parents to live a life without limit.

  • language https://www.mountainbuggy.com

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